I just spoke to a US Tickemaster representative and his manager. If you participated in the North American presale, you cannot buy *any* tickets in the general sale. This policy comes from the concert promoters, Clear Channel, not Ticketmaster. The representative was dumbfounded at the policy. They also said that because the presale was such a disaster, TM will probably be looking very closely at billing address/name/credit card matches, but they will only cancel the *last* order, not both orders. They didn't know if this policy holds true for the entire tour.
F..king unbelievable!!! We paid $40 for the opportunity to buy 2 crappy seats, which some of us didn't even get. People who participate in the general sale can buy four times as many seats as us! Yet another reason to hate Clear Channel. This is also starting to sound more and more like unfair (and quite possibly illegal) advertising. I'm planning on calling Principle Management and FanFire tomorrow.