Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: if this doesn't kill the thread......
whenhiphopdrovethebigcars said:
Now zoney, if the airlines were better off - financially -
do you think they would add staff? I don´t think so. In the corporate world, every business is saving. I haven´t been in the travel biz, but I think you can see those principles everywhere.. the lean managing style, everything has to be tight and flexible and lets merge and fire half of the employees.
Now, I haven't been in it long enough...but I have studied it A LOT recently. The airline industry is like any industry...very cyclical. Good times and bad times come and go. The industry is near the bottom right now.
Unfortunately, I would think that, like any other business, in good times, you get fat. If I was in charge...it would not be my style...but it happens. And FIRE is a negative conotation in the English language...we lay off or furlough. Fire usually means it was an issue with the individual....not the company.
whenhiphopdrovethebigcars said:
That way of conducting business is not reliable. how often did I see "we care for our customers", and in reality no one does. Buy something, as much as possible, and then fu and dont dare to return to complain and I cant explain I have no time, Sir, but I will forward you to our.. at the moment he´s in a meeting, sorry, we´re just the callcenter here.
I am not following your tangent here. BUT, if you are on complaints...I happened to review some today. I sit there and review the complaints charged against my operations and want to pull my hair out. I wish I could go into stories here...but I can't. I will sit down over a few beers and tel stories all night....but I can't do it here. Let's just say that, again, there are SO many complicated things that go into flying an aircraft that people just do not understand...and will never be able to.
the problem is, people walk into an airport, and have ZERO control over what happens with them from the time they walk through that door until the time they arrive at their final airport. Weather happens, mechanical problems pop up...things HAPPEN, and people do not have patience because they cannot comprehend why THE AIRLINE is treating them so horribly by delaying their flight (for their safety). People often lose all rationality when it comes to flying.
Their was an interesting exchange in the USA Today the past two days. Some of the airline employees posted the Letters to the Editor. One letter was from a potential passenger of a large American carrier. The person complained that the airline lacked compassion when he tried booking a flight for his wife who was going to an out-of-state hospital for some procedures. He felt that the last minute pricing was way too much.
WELL, an employee of that airline responded. She asked the letter writer if he also expected discounts from the surgeons providing the medical attention. She asked if his mortgage company was going to provide a discount to them because the wife was having the medical experience. It was such a valid point!
Airline ticket prices in the U.S. have not changed in the past 15-20 years. What other products can you say that about?
I laugh becuase I bought an airline ticket for my Vegas U2 trip. I am flying Coast-to-Coast for 241USD. Why did I laugh? Becuase the whole price of my ticket would not pay for the Jet fuel that will be spent on taxiing to the runway out of Philadelphia. And this is WITH the government taxes. I am happy that of all the tickets priced....my company's ticket was the most expensive. I could not afford a ticket on my company with my TWO paycuts (and of course all of the U2 tickets I have purchased recently), so I went with our biggest competitor. And I will be happy to take one of their seats for such a small amount.
whenhiphopdrovethebigcars said:
Still, when I hear wording like "I would say that 50% of the luggage issues stem from a lack of knowledge from a passenger's standpoint" (which sounds like "half of the passengers is dumb, and we have to play nurse for their luggage" expressed more diplomatic), I am tempted to say "Dear Airline Management, clean your own backyards first, then we can discuss about what the passengers do wrong". Can you understand what I mean?
I have no idea what you are saying...clear backyards?
There are a lot of passenger errors out there. Not 50%. As I mentioned above, airlines know people LOVE to complain about their horrible experience on an airline. Guess what....you hear this DAILY: "This is the LAST time I fly your airline."
Guess who you see next week? It is ALL about price.