u2valleygirl said:
Would you post the Fanfire number that you called. I'm in Californa with no letter yet...I did'nt even move.
I'm not worried or anything.
I'm also in California. I also have not moved since joining Prop. I also have not received a letter. I, however, did jump the gun and sign up at Fanfire early on. I was patient and resisted calling Fanfire until today confident that they, by now, understand the situation.
The cust srvc rep said she was familar with the situation when I asked her but clearly wasn't as she told me to "go to whatever site for the tickets and try to buy them". OMG
I told her I wasn't aware that tickets were available for purchase yet and asked her what site she was referring me to (no response). She asked if I had tried already to buy tickets and I said I hadn't as I wouldn't attempt to purchase tickets without the Prop ID number for priority status and wasn't aware you could purchase tickets currently. Again, no response.
I then, very politely, ran down the general problems, even as she said she was familar with the Prop letter/code situation.
She said I wasn't in their system(even as I gave her my order confirmation # for the membership) but their system wasn't up "yet" either. She took down my name, email address, phone # and then asked for my old address. I repeated that I had NOT moved and gave her my address.
At the close of our conversation: "So you signed up for membership with Fanfire and then didn't get your letter with the code which you should've received after signing up, right?"
Me: "Uh...No, the Prop letter was to come independently of joining the Fanfire fan club. It was to be sent to Prop members...etc"
Fanfire: "Yes but we're taking over for Prop so we would send out the letter."
Stifling a scream at the curt woman's lack of understanding the confusing situation yet insisting she does understand, I asked if there wasn't an email address I could also report my situation to. She said they did not have an email address and that my phone call would be all that was needed.
She said I'd receive a phone call or email in a few days and they'd send out another letter or a new letter.
I thought they would be more...up to speed on the situation by now but, judging from the various responses given by various people at Fanfire, it obviously depends on who you get on the phone. I just thought by now there would be some sort of Faq sheet Fanfire would've given to their employees regarding this situation to guide their agents in this problem!
Forgive my frustration. Don't be dissuaded from calling. You may get lucky and reach a more informed agent.
Still have faith it'll all be worked out for us!
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