ItsFoxy
The Fly
So yesterday during the hellish frenzy of buying tickets. I kept getting, "Sorry, we are having trouble with your order...blah..blah...blah.." and I thought I had lost out on tickets. This happened on 3 different sets of tickets. One order did go through and I thought I was good. Oh happy day!
Yesterday afternoon, I get 3 additional emails that I now have a total of 8 tickets that I purchased. So, all the ones that gave me an error and did not go all the way through processing apparently went through - even though I never got that final purchase page.
Fine. I'll just call and cancel those other 3 orders. Explained the situation, saying that it was a TM error and I tried to call a dozen times to rectify but could not get a live person on the phone yesterday so I'm call first thing this morning. She could not cancel the orders because of the 2 ticket limit. Why not? Just cancel the other orders. Easy peasy. Yeah...no. It has to go through another department that I am NOT allowed to speak to and they will decide either to cancel ALL my orders or just 3 of them. It could take up to two weeks. And, if they leave me tickets, want to bet they give me the worst of the bunch. Which, frankly I won't care as long as I'm in the building. But to cancel ALL of the orders when it was their mistake.
I'm about to cry. I effing hate this company.
Yesterday afternoon, I get 3 additional emails that I now have a total of 8 tickets that I purchased. So, all the ones that gave me an error and did not go all the way through processing apparently went through - even though I never got that final purchase page.
Fine. I'll just call and cancel those other 3 orders. Explained the situation, saying that it was a TM error and I tried to call a dozen times to rectify but could not get a live person on the phone yesterday so I'm call first thing this morning. She could not cancel the orders because of the 2 ticket limit. Why not? Just cancel the other orders. Easy peasy. Yeah...no. It has to go through another department that I am NOT allowed to speak to and they will decide either to cancel ALL my orders or just 3 of them. It could take up to two weeks. And, if they leave me tickets, want to bet they give me the worst of the bunch. Which, frankly I won't care as long as I'm in the building. But to cancel ALL of the orders when it was their mistake.
I'm about to cry. I effing hate this company.