Look what is happening to me. At the presale of the first show in São Paulo, my presale code was the same from last year, wich i used to buy for Ireland... I didn't recive the e-mail. And when they got me a new presale code, it wouldn't work... I sent a lot of e-mails and then, they sent me one that was working. Everything was fine, until this week... Again I didn't recive any e-mail, any presale code and any answer from U2.com (I'm trying to contact them since Monday). I have the e-mail from a woman that works in Live Nation... And I sent her one asking for my presale code as I'm Boots Group... And look what she answered me ahahaha:
Alice,
You are in fact in Group C “Boots” which enables you to receive up to 3 presale codes per tour. You can only receive a new presale code if you renew your membership early for an additional year. There are 2 Sao Paulo dates that go on sale Friday December 10, 2010 so you have a full day to prepare.
As for why you did not “receive any email about the second night in Sao Paulo”, the U2 site is often updated before any news notification is prepared as the language of the news update must be approved by the band & management.
Please direct further customer service issues relating to your U2 membership to the customer service form on the Contact Us page or orderhelp@u2.com.
And I was like: WTF? but the FAQ say that I'm Boots! I'm at the fan club since March 2009!
So, that was my answer:
I'm sorry but it doesn't make ANY sense.
Q - Can you clarify who can renew, how many times, and how many additional codes you will receive.
A – Yes. Subscribers are allowed one presale access code per the term of their subscription. Subscription terms are:
1. Horizon, Boots, Breathe – joined prior to Sept. 24 2009 7AM GMT
2. Magnificent – joined between April 17, 2009 7AM GMT and Aug. 21 2010 7PM GMT (2PM CDT)
3. Cedars – Joined after Aug. 21 2010 7PM GMT (Group 2 presale code begins with 3U2E...)
For example, If you are in the Horizon, Boots or Breathe Groups, you can now have up to 3 presale access codes. If you are in the Magnificent group, you can have up to two presale codes. If you are in the Cedars group you can have up to one presale code.
Q - If my current subscription began before the August 2010 announcement of additional tour dates (Saturday 21 Aug. 7PM GMT / 2PM CDT) and I now wish to renew that subscription, the additional 12 months will be added to the term of my current subscription and I receive a new presale access code enabling me to buy up to FOUR tickets in presales for any further U2360 shows?
A - Any current U2.com subscriber with a valid presale access code can participate when ticket presales take place. If your subscription began before the August 2010 announcement of additional tour dates (Saturday 21 Aug 7PM GMT / 2PM CDT), and you now renew it, you will receive an additional presale code to use in presales for any further U2360 shows.
Click here to renew now (you must be logged in to renew) . If your subscription was taken out after this announcement (Cedars group), and you renew you will
NOT get a 2nd presale code.
I'm a member since
9/03/2009.
Thank you for your recent order for an annual U2.Com Subscription 2009 (U2CFCP09). As part of your membership, you receive an online merchandise coupon valued at 25% off your total purchase from U2.com. This coupon is good only on purchases from the official U2 store at http://www.u2.com
Thank You,
U2.Com
Please do not respond to this e-mail. If you have any questions, please submit here:
U2 > Help
Order: 3169197
Order Date: Mar 9, 2009
I've been trying to contact them since monday and I couldn't.
Again:
Alice,
I have just searched your email address in our email service and I have found no email contact history. If you are using a different email address for these contacts, please let me know. However, it is inaccurate and unfair to say that my team is not responding to your inquires.
As for the FAQ questions, as it states, as a Boots member you are eligible for up to 3 presale codes BUT you must renew early to receive a new code. We thank you for your long time membership, but your last renewal was on September 22, 2010 which yielded your current code. To obtain another code, you must renew again.
And I answered her showing my e-mails from my subscription in 2009...
The first email you sent was your Order Confirmation from your first subscription with U2.com which is an automated message upon purchasing your subscription in March of 2009. The second email is an automated News Announcement sent in February of 2009.
Live Nation Merchandise & my customer service team took over the customer service of the U2 Fan Club in November of 2009. Our email service reflects that your email address [harley.girlu2@gmail.com] has not contacted us since that time. Our customer contacts are orderhelp@u2.com, orderhelp@livenationmerchandise.com, communitysupport@livenationmerchandise.com, or the U2.com Contact Us page [U2 > Help]
And that was the last time I had a contact with someone from U2.com. The telephone is always buzy...
I HATE LIVENATION.