Update from Baja:
Posted Mar 6 at 12:44
Ok party people, here is some info
Keep checking back to this specific post, as it will be updated with more info to help make the presales go smoothly. Please copy and distribute to any and all fan websites or mailing lists you are on.
READ THE ENTIRE POST, THEN READ IT AGAIN
1.- Is it INCREDIBLY IMPORTANT that your contact information is up to date. Especially your email, do NOT use the U2.com email as your contact email, please use your regular email provider. I cannot emphasize this enough.
2.- Look up at the TOP RIGHT HAND CORNER of the page; do you see the word PROFILE? This is a link to your account information, NOT the profile everyone sees. If you click there it will take you to a page where you can update your contact information and you can also see your expiry date (YAY!) so you know when you need to renew.
3.- Update your contact information. Update your contact information. Update your contact information. お客様の連絡先情報を更新 , actualitzar les vostres dades de contacte, actualizar su información de contacto, mettre à jour vos informations de contact, aggiornare le informazioni di contatto, aktualisieren Sie Ihre Kontaktinformationen, تحديث معلومات الاتصال الخاصة بك , atualizar suas informações de contato, zaktualizować informacje kontaktowe, aktualizovat své kontaktní údaje, update uw contactgegevens…erm, you get the message
4.- If you have not confirmed your email due to technical difficulties, please clear your cookies and cache and close your browser. Open browser, log back in. You should get a page that asks you to confirm your email. If you have done this, this page will not appear. If you have not, then the page also has an option that asks if you want the site to re-send you an email asking to confirm email. Do this. DO NOT CLICK ON IT MULTIPLE TIMES (if you still can't do it, please post in the FREE FORUM<GENERAL FORUM<CANT CONFRIM EMAIL 3/06/09 thread or have someone post for you.).
5.- We are working like crazy to get everyone's problems fixed; problems are being separated in batches, so you could be fixed on the login issue and not yet on the posting issue, please be patient.
6.- All other problems need to be posted in the appropriate thread (read the other Featured Topics). DO NOT REPOST or Re-SEND a PM if you have already told us your problem. You have done this already, and there is no need to tell us again. Repeats will be deleted.
7.- For some crazy reason the site works best on Mozilla Firefox, why? No clue . It's supposed to work with all browsers but some people are reporting its not. Change browser, at least until we fix this.
8.- Webmail is down or has intermittent access . Tech will fix this AFTER everyone gets sorted out with their access problems.
9.- The presales are NOT going to happen the day of the tour announcement, so we still have time to fix all of you.
10- Log in/log out issue; I have been informed by Tech that the site automatically logs you out after a certain period of inactivity. I have requested this be removed or changed to at least an hour. When this will happen I have no idea. So if this is happening it's NOT a problem with your account (for those that click on MY HOME and get bumped off that IS problem, we are on it).
11.- Display names not being recognized; we have fixed most, but there is a small group of people whose display name has other characters than a space, & $ ! @ # : ; or ?, tech is trying to fix this. SUPER IMPORTANT your contact info is current for this. Due to the issue that some of you have very similar display names, some display names will have to be changed.
12.- DO NOT DELETE your INVOICE/RECEIPT or 25% coupon email.. This proves you paid and if there is any problem, we will need it. Also might want to keep your credit card statement around (better safe than sorry)
And last but not least
If you want my or a moderators help, please treat us with respect and courtesy. I have instructed the team to delete a/o skip any rude, impolite or disrespectful messages. This type of behavior is not acceptable and will not be tolerated.
I know and understand you are frustrated, we are also as there are only a handful of us, and thousands of you, but if you cannot act in a civil manner, then I invite you to bypass us, and deal with Fanfire / Signatures Network / LiveNation directly. I am sure they will provide the customer service you deserve.
Baja
I think she wants everyone to update their contact info.