NotBono
The Fly
Thanks Sicy. I sent the info, but I'm going to call Fanfire in the morning since its so soon to the pre-sale.
Here is the phone number for anyone who needs it
1-800-767-7160 (they open 6am PST)
All U2.Com Discussion HERE "Artificial Horizon" Update pt 2
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Thanks Sicy. I sent the info, but I'm going to call Fanfire in the morning since its so soon to the pre-sale.
Here is the phone number for anyone who needs it
1-800-767-7160 (they open 6am PST)
bonocomet
Blue Crack Distributor
That's the number I tried that says it's incorrect. Is it only because they are closed right now? That's a pretty crappy message to put on a line if it's just after hours.
NotBono
The Fly
I don't know. Thats the number from this page: https://u2.store2.livenation.com/cgi-bin/WebObjects/Store.woa/wa/contactus?sourceCode=U2CFCM
But the number 1-800-615-1324 is listed here at the bottom: https://u2.store2.livenation.com/cgi-bin/WebObjects/Store.woa/wa/help?sourceCode=U2CFCM
I'm so confused
bonocomet
Blue Crack Distributor
Yeah both those numbers give you a message that it is incorrect and to check the number and try again. Hopefully in the morning they will work, but it is a really stupid message to put on a working number instead of a message with the correct hours to call back.
It also seems we are not the only ones having this problem with our codes
It also seems we are not the only ones having this problem with our codes
FitzChivalry
Rock n' Roll Doggie VIP PASS
NotBono
The Fly
Well, they just acknowledged it and looks like they are fixing it...
http://community.u2.com/topic/13723
http://community.u2.com/topic/13723
bonocomet
Blue Crack Distributor
thank you
:bites nails:
FitzChivalry
Rock n' Roll Doggie VIP PASS
Well, that makes me feel a little better . . . at least they're aware of the problem. Now let's just hope they can fix it.
NotBono
The Fly
Well, that makes me feel a little better . . . at least they're aware of the problem. Now let's just hope they can fix it.
Next presale I'm emailing myself the code the second I get it. This can't happen again.
bonocomet
Blue Crack Distributor
I wrote mine down right away, but I was still afraid it just wouldn't be honored when I tried to use it. I sure hope it works on Tuesday 
FitzChivalry
Rock n' Roll Doggie VIP PASS
I still have my code from the e-mail u2.com sent me for the Oakland presale. But I'm with Comet . . . it now has an "N/A" below it, so I just hope it works come my presale group time.
NotBono
The Fly
I never got an email nor did I write down my code 
bonocomet
Blue Crack Distributor
I still have my code from the e-mail u2.com sent me for the Oakland presale. But I'm with Comet . . . it now has an "N/A" below it, so I just hope it works come my presale group time.
I never got an email nor did I write down my code
FitzChivalry
Rock n' Roll Doggie VIP PASS
I'm sure we'll all be fine (because we're ON TOP OF IT) and after we all get our tickets we'll be laughing about how stressed we were/are right now.
NotBono
The Fly
I'm sure we'll all be fine (because we're ON TOP OF IT) and after we all get our tickets we'll be laughing about how stressed we were/are right now.
I've got a philosophy paper that isn't done due in a couple hours and now this.
I think I have the right to be stressed 
bonocomet
Blue Crack Distributor
I'm sure we'll all be fine (because we're ON TOP OF IT) and after we all get our tickets we'll be laughing about how stressed we were/are right now.
I hope you're right! (Nothing has changed yet on my tour or account page tho... I'm still stressing...
)Good luck on your paper NotBono!
Now with this glitch, I've made a word document with my code (from the presale email).
Last edited:
neutral
genius of compression, Forum Moderator
^ Just found mine and did that as well. The presale code email had gone to my spam folder.
kassandra
Refugee
I have the same message guys! I am FREAKING OUT! At least I see I am not alone. Gonna keep checking today, that code better be working by tonight or I will 
kassandra
Refugee
Horizon Group - Tuesday 10AM local
Breathe Group - Tuesday 3PM EST/2PM CST/1PM MST/12PM PST
Boots Group - Wednesday 10AM EST/9AM CST/8AM MST/7AM PST
Magnificent Group - Wednesday 3PM EST/2PM CST/1PM MST/12PM PST
Presale ends - Thursday 5PM local
These are the times, but on the grid all the dates say Nov. 3rd which is Tuesday. Does this mean Boots and Magnificent are on Tuesday the 3rd or Wed. the 4th?
Breathe Group - Tuesday 3PM EST/2PM CST/1PM MST/12PM PST
Boots Group - Wednesday 10AM EST/9AM CST/8AM MST/7AM PST
Magnificent Group - Wednesday 3PM EST/2PM CST/1PM MST/12PM PST
Presale ends - Thursday 5PM local
These are the times, but on the grid all the dates say Nov. 3rd which is Tuesday. Does this mean Boots and Magnificent are on Tuesday the 3rd or Wed. the 4th?
I think all of the codes will work if you have the numbers written down somewhere. They're just not appearing on u2.com.
one4u2
ONE love, blood, life
ok mine says used as well, wtf?
MissVelvetDress_75
Blue Crack Addict
What the hell! Both of my codes say they have been used as well! I am not happy. I've sent them a message.
dr. zooeuss
War Child
Hey all,
I'm a tad behind the curve here. See the mess about the codes reading "used" when they shouldn't, though it's good to see that u2.com are aware of it and working to fix it. Guess I need to resubscribe to U2.com since I bought four tickets for North American Leg 1 already. Do all of the resales start tomorrow morning at 10am?
Thanks.
I'm a tad behind the curve here. See the mess about the codes reading "used" when they shouldn't, though it's good to see that u2.com are aware of it and working to fix it. Guess I need to resubscribe to U2.com since I bought four tickets for North American Leg 1 already. Do all of the resales start tomorrow morning at 10am?
Thanks.
dr. zooeuss
War Child
oops I meant "PRESALES" you probably knew that. 
MissVelvetDress_75
Blue Crack Addict
ugh, I did not write down my new code, i have my old code. So if clear the cookies, will it appear?
dr. zooeuss
War Child
They should send it to you in an email too, I think.
MissVelvetDress_75
Blue Crack Addict
all my emails have my existing presale code, not the new one. I hope I printed it and have it somewhere at home. i will go home for lunch and rip apart my desk and look for the new code. I have sent an email off to fanfire as well as U2.com.
BASTARDS! I fucking hate U2.com
BASTARDS! I fucking hate U2.com
U2Mama
Refugee
Glad I'm not the only one having problems. I just checked the tours page on U2.com and it also said that both my codes were used. I resubed in Sept...wtf? They have 24 hours to fix this or all U2 hell will break out!
U2Mama
Refugee
This from Bigwave at U2.com:
We have just been notified that there is a temporary glitch whereby unused presale codes are showing up in members' Tours page as used, when they have not actually been used yet.
This should be rectified soon, and any unused code is still valid, and should re-appear soon.
Just to add that this should be fixed in time for any presales this week we are assured
We have just been notified that there is a temporary glitch whereby unused presale codes are showing up in members' Tours page as used, when they have not actually been used yet.
This should be rectified soon, and any unused code is still valid, and should re-appear soon.
Just to add that this should be fixed in time for any presales this week we are assured
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