yea I hear ya jammin, I called 5 times today because I was just freaked out by the order and the last week Ive been extremely wary of anything Ticketmaster related, its on the phone but not online
the rep told me that its hit or miss getting phone orders to show on the net, sometimes they do, sometimes they don't.
how do you find your transaction? I ordered tix for Cardiff show via ticketmaster UK, so the website may be different - but if you have any advice on how i can find out about my tickets it would be appreciated.