digsy
New Yorker
- Joined
- Sep 28, 2004
- Messages
- 2,853
bigdomer said:digsy - I just called again, too. The dumb lady chewed me out and said that it was all my fault. Furthermore, she accused me of hacking into the web site to place my order. I advised her that I simply ordered it through U2.com (the old vertigo site) and its not my fault that they put the link up early. She chilled out a little when I told her that I had a paid receipt that I received via email.
The explanation for why our data is not in the computer did not hold water. Her supervisor told her that it could be several days until it is fixed and that we ultimately still may need to call back and start all over.
this is insane! that totally different to what she told me - i was told this will be sorted tomorrow. also, i sent a mail to them earlier today stating the exact problem about not having a username/password and it not recognising my emai.l
the response: your username and password are the ones you supplied when you signed up, fill them in, if you have forgotten request the password to be sent to you
I CANT DO THAT YOU MORON!
so i'm in the process of drafting a reply consisting of the politest way in the world of which i can think to say "you're a bunch of useless monkeys". not using those exact words but close enough