I'll be honest with you, Dave is who I spoke with this morning, and he didn't do jack shit for me. From what I can gather, that guy is perfectly content to sit your complaint in a stack.
I've talked to 6 people there over the last week, 3 women and 3 men. The women were by far the most helpful, for one reason or another. A woman got me my new code today very quickly, and a woman got me a new code last week, too. The men acted like they were only helping me because they absolutely had to, and even then nothing got done.
Those Fanfire reps are hating life right now, but they should have gotten this stuff right a long time ago.
Good luck.