Nightsong
Acrobat
Anyone have a supervisory contact for this organization? Like anyone else, I've had bad customer service before but this was above and beyond.
I had earlier called the Delta Center to inquire about GA and as they are still in the "working" out the details stage, I had mentioned that those of us who purchased GA tickets from ETS would not be able to pick them up until 4 pm. She had never heard of ETS and said they were going by the info they had received from U2 management. She said to have ETS call her. I called ETS and started to explain the situation, basically he said they have nothing to do with the venue and that the road crew handles it and they won't get there until 2 pm because they are on a bus. Again I tried to explain that I was just asking them to call the Delta Center beforehand and he just said they don't do that as they have no credibility with the venues. I advised him the rep from the Delta Center would welcome a call from them and maybe I could talk to someone else who could help me, he said sure and then WITHOUT HITTING THE MUTE BUTTON, he asked his cubicle mates "who wants to talk to this b*tch" ? And then explains my request in an extrememly antagonistic tone. He transfers me to a lady who isn't going to help me either who states that ETS vouchers haven't been a problem in any other city. I explained that in most other cities, the fans run the GA line and the fans know who ETS is. But all she wants to do is refund my money...hmmm just like Varitek experienced in the "Boston wrist band procedure/ETS GA ticket" thread.
I really didn't think I was asking for so very much? I was not rude to them so I don't think it's too much to ask of them to be polite to me, after all it is my $$ that is paying their salaries.
I had earlier called the Delta Center to inquire about GA and as they are still in the "working" out the details stage, I had mentioned that those of us who purchased GA tickets from ETS would not be able to pick them up until 4 pm. She had never heard of ETS and said they were going by the info they had received from U2 management. She said to have ETS call her. I called ETS and started to explain the situation, basically he said they have nothing to do with the venue and that the road crew handles it and they won't get there until 2 pm because they are on a bus. Again I tried to explain that I was just asking them to call the Delta Center beforehand and he just said they don't do that as they have no credibility with the venues. I advised him the rep from the Delta Center would welcome a call from them and maybe I could talk to someone else who could help me, he said sure and then WITHOUT HITTING THE MUTE BUTTON, he asked his cubicle mates "who wants to talk to this b*tch" ? And then explains my request in an extrememly antagonistic tone. He transfers me to a lady who isn't going to help me either who states that ETS vouchers haven't been a problem in any other city. I explained that in most other cities, the fans run the GA line and the fans know who ETS is. But all she wants to do is refund my money...hmmm just like Varitek experienced in the "Boston wrist band procedure/ETS GA ticket" thread.
I really didn't think I was asking for so very much? I was not rude to them so I don't think it's too much to ask of them to be polite to me, after all it is my $$ that is paying their salaries.