Anyone else in similar boat?
Yup, same thing happened to me during the Boots presale for Zagreb.
After clicking the Pay button, I got this error message:
"Authorization rejected - Authorization agency not available"
WTF Are they on a lunch break or something?
I tried again and got the same message. The only reason I wanted to buy Zagreb tickets during the presale was because I knew the Ticketpro website would be fucked up during the Zagreb general sale. Well, my clever plan didn't work... I thought.
So, figuring I was shut out of Zagreb tickets, I then used my presale code to buy Gelsenkirchen GAs - no problem.
Well, sure enough, when I checked my email, there were two messages from Ticketpro Zagreb showing that both of my previously rejected orders had gone through (see below). And, my Gelsenkirchen order had also gone through. SCHEISSE!
I immediately called my credit card company and told them to cancel the Gelsenkirchen order, which they did. And, luckily, only one of the two Zagreb orders went through in the end, I guess because I ordered more than the four ticket limit, so the second order got cancelled automatically by Ticketpro, even though I initially received a transaction approval email from them.
So, then I was worried that U2.com would cancel my Zagreb order anyway, because it looked like I used my presale code more than one time. I called Fanfire, got "Shelley" on the line and expressed my concern. She was very kind and sympathetic, and asked her supervisor about my situation after asking me for my real name and U2.com username. She came back on the line after five minutes and told me everything should be OK on their end, but I should contact the ticket vendors (Ticketpro and Eventim.de) to be sure that my orders were correct.
Since only the single Zagreb order went through on my card, including a separate confirmation email from them sent later in the day, I think everything is all right now. My Eventim.de account shows no orders pending, either.
For those buying Zagreb tickets in the general sale, I don't envy you. But, I hope this story might help if you encounter similar problems... be sure to check your email for a confirmation from "Ouroboros Payment Gateway" before giving up.
Good luck!
First email confirmation from Ouroboros Payment Gateway on "Authorization rejected" order, sent two minutes after order was attempted
Dear sir/madam,
Your online transaction has been approved.
Merchant:
Ticketpro d.o.o.
Dežmanova 8
HR-10000 Zagreb
Croatia
Tel: +385 1 484 68 34
Fax: +385 1 484 68 34
E-mail:
ticket@ticketpro.hr
Webshop:
http://shop.ticketpro.hr