Hey, guess what I got in the mail, today!
That's right--the exact same copy of Merriweather Post Pavilion which I sent back, nearly two weeks ago! Re-shrinked, re-packaged, and, obviously, just as damaged as when last I saw it! Insound has lost my business for the rest of eternity. I am sending this fucking thing back even more damaged than when I got it, the fuckers. Holy shit, am I angry. I cannot begin to comprehend the stupidity that must've gone into this clusterfuck.
1) I pre-ordered.
2) I wait over a month to get the album, even though I'm never actually told that my order is a back-order.
3) The record arrives! ...It is damaged both inside and out.
4) I repackage it and send it back; I have to cover the shipping cost, naturally. This is in spite of the fact that their store policy specifically states that they, not the consumer, will be responsible for return/refund/exchange shipping, in the event of a damaged item. If nothing else, customer service seemed very nice and helpful...if only they'd not been lying.
5) I am never notified that my record has been received; never. In fact, I am never even notified when my "replacement" ships. I was sitting down to write an e-mail, asking what the hell was going on, when I heard the UPS dude, out front.
6) Again: the exact same record arrives back on my doorstep, nearly two weeks later.
7) Letter bombing campaign begins, in earnest.