Galeongirl
Galeonbroad
As many people here do, I too had extra tickets bought that I sold to people here. Every time it went fine, until this time. For some reason I couldn't get a tracking number anymore at the post office, they don't do that for letters or some bull like that. I had a nagging feeling about it, and guess what? The buyer hasn't received anything. I sent the tickets 2 fridays ago, so that's 7 business days ago now. Estimated shipping time is 3-4 days.
Now my question for everyone here: What are my options? Can I contact Eventim, tell them the tickets were stolen(would they even buy it?) and have them cancel the current ones and give me new GA's? Or am I just completely fucked over by this? I can't find anything in Eventim's clauses on tickets lost in the mail. And I'm completely aware that you're not supposed to send them to other people.
I feel sorry for the guy who bought them from me, told him to hang on a few more days but if the tickets aren't there by this friday I will pay him his money back. I just hope I haven't just thrown 200 euros down the drain by not going for super safe shipping shizzle.
So anyone here with experience on this type of situation?
ETA just found this in the FAQ:
Now my question for everyone here: What are my options? Can I contact Eventim, tell them the tickets were stolen(would they even buy it?) and have them cancel the current ones and give me new GA's? Or am I just completely fucked over by this? I can't find anything in Eventim's clauses on tickets lost in the mail. And I'm completely aware that you're not supposed to send them to other people.
I feel sorry for the guy who bought them from me, told him to hang on a few more days but if the tickets aren't there by this friday I will pay him his money back. I just hope I haven't just thrown 200 euros down the drain by not going for super safe shipping shizzle.
So anyone here with experience on this type of situation?
ETA just found this in the FAQ:
So that's pretty much me being owned.S Should I try contacting anyway or am I screwed completely?Can I cancel or re-book tickets?
Unfortunately, we are unable to accommodate this request from customers. At the moment of booking, your tickets are immediately and irrevocably removed from the booking system and can no longer be returned to the system afterwards. This rules out re-selling any such tickets to other customers via our system. For this reason, you are explicitly reminded of the binding nature of your order during the ordering procedure.
Naturally, you are absolutely free to re-sell your tickets to friends and acquaintances, as they are not personalised.