bridonohue
War Child
http://www.u2.com/tour/index/
haven't seen this here, if so, sorry
from u2.com
Ok party people, here is some info
Keep checking back to this specific post, as it will be updated with more info to help make the presales go smoothly. Please copy and distribute to any and all fan websites or mailing lists you are on.
READ THE ENTIRE POST, THEN READ IT AGAIN
1.- Is it INCREDIBLY IMPORTANT that your contact information is up to date. Especially your email, do NOT use the U2.com email as your contact email, please use your regular email provider. I cannot emphasize this enough.imageimageimageimage
2.- Look up at the TOP RIGHT HAND CORNER of the page; do you see the word PROFILE? This is a link to your account information, NOT the profile everyone sees. If you click there it will take you to a page where you can update your contact information and you can also see your expiry date (YAY!) so you know when you need to renew.
3.- Update your contact information. Update your contact information. Update your contact information. お客様の連絡先情報を更新 , actualitzar les vostres dades de contacte, actualizar su información de contacto, mettre à jour vos informations de contact, aggiornare le informazioni di contatto, aktualisieren Sie Ihre Kontaktinformationen, تحديث معلومات الاتصال الخاصة بك , atualizar suas informações de contato, zaktualizować informacje kontaktowe, aktualizovat své kontaktní údaje, update uw contactgegevens…erm, you get the messageimage
4.- If you have not confirmed your email due to technical difficulties, please clear your cookies and cache and close your browser. Open browser, log back in. You should get a page that asks you to confirm your email. If you have done this, this page will not appear. If you have not, then the page also has an option that asks if you want the site to re-send you an email asking to confirm email. Do this. DO NOT CLICK ON IT MULTIPLE TIMES (if you still can't do it, please post in the FREE FORUM<GENERAL FORUM<CANT CONFRIM EMAIL 3/06/09 thread or have someone post for you.).
5.- We are working like crazy to get everyone's problems fixed; problems are being separated in batches, so you could be fixed on the login issue and not yet on the posting issue, please be patient.
6.- All other problems need to be posted in the appropriate thread (read the other Featured Topics). DO NOT REPOST or Re-SEND a PM if you have already told us your problem. You have done this already, and there is no need to tell us again. Repeats will be deleted.
7.- For some crazy reason the site works best on Mozilla Firefox, why? No clue image. It's supposed to work with all browsers but some people are reporting its not. Change browser, at least until we fix this.
8.- Webmail is down or has intermittent access image. Tech will fix this AFTER everyone gets sorted out with their access problems.
9.- The presales are NOT going to happen the day of the tour announcement, so we still have time to fix all of you.
10- Log in/log out issue; I have been informed by Tech that the site automatically logs you out after a certain period of inactivity. I have requested this be removed or changed to at least an hour. When this will happen I have no idea. So if this is happening it's NOT a problem with your account (for those that click on MY HOME and get bumped off that IS problem, we are on it).
11.- Display names not being recognized; we have fixed most, but there is a small group of people whose display name has other characters than a space, & $ ! @ # : ; or ?, tech is trying to fix this. SUPER IMPORTANT your contact info is current for this. Due to the issue that some of you have very similar display names, some display names will have to be changed.
12.- DO NOT DELETE your INVOICE/RECEIPT or 25% coupon email.. This proves you paid and if there is any problem, we will need it. Also might want to keep your credit card statement around (better safe than sorry)
And last but not least
If you want my or a moderators help, please treat us with respect and courtesy. I have instructed the team to delete a/o skip any rude, impolite or disrespectful messages. This type of behavior is not acceptable and will not be tolerated.
I know and understand you are frustrated, we are also as there are only a handful of us, and thousands of you, but if you cannot act in a civil manner, then I invite you to bypass us, and deal with Fanfire / Signatures Network / LiveNation directly. I am sure they will provide the customer service you deserve.
Baja
--------------------
IMPORTANT ADDITIONAL PRE-SALE FAQS ON U2.COM: http://community.u2.com/topic/1564
--------------------
U2 TOUR PRE-SALE FAQs
Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
Q - Where is my Presale Access Code
A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
Q - Does the Internet presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
Q - What if I do not receive an email or my unique access code?
A -
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Q - Am I able to buy U2.com presale tickets over the telephone?
A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice. U2 TOUR PRE-SALE FAQs
Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
Q - Where is my Presale Access Code
A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
Q - Does the Internet presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
Q - What if I do not receive an email or my unique access code?
A -
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Q - Am I able to buy U2.com presale tickets over the telephone?
A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.
haven't seen this here, if so, sorry
from u2.com
Ok party people, here is some info
Keep checking back to this specific post, as it will be updated with more info to help make the presales go smoothly. Please copy and distribute to any and all fan websites or mailing lists you are on.
READ THE ENTIRE POST, THEN READ IT AGAIN
1.- Is it INCREDIBLY IMPORTANT that your contact information is up to date. Especially your email, do NOT use the U2.com email as your contact email, please use your regular email provider. I cannot emphasize this enough.imageimageimageimage
2.- Look up at the TOP RIGHT HAND CORNER of the page; do you see the word PROFILE? This is a link to your account information, NOT the profile everyone sees. If you click there it will take you to a page where you can update your contact information and you can also see your expiry date (YAY!) so you know when you need to renew.
3.- Update your contact information. Update your contact information. Update your contact information. お客様の連絡先情報を更新 , actualitzar les vostres dades de contacte, actualizar su información de contacto, mettre à jour vos informations de contact, aggiornare le informazioni di contatto, aktualisieren Sie Ihre Kontaktinformationen, تحديث معلومات الاتصال الخاصة بك , atualizar suas informações de contato, zaktualizować informacje kontaktowe, aktualizovat své kontaktní údaje, update uw contactgegevens…erm, you get the messageimage
4.- If you have not confirmed your email due to technical difficulties, please clear your cookies and cache and close your browser. Open browser, log back in. You should get a page that asks you to confirm your email. If you have done this, this page will not appear. If you have not, then the page also has an option that asks if you want the site to re-send you an email asking to confirm email. Do this. DO NOT CLICK ON IT MULTIPLE TIMES (if you still can't do it, please post in the FREE FORUM<GENERAL FORUM<CANT CONFRIM EMAIL 3/06/09 thread or have someone post for you.).
5.- We are working like crazy to get everyone's problems fixed; problems are being separated in batches, so you could be fixed on the login issue and not yet on the posting issue, please be patient.
6.- All other problems need to be posted in the appropriate thread (read the other Featured Topics). DO NOT REPOST or Re-SEND a PM if you have already told us your problem. You have done this already, and there is no need to tell us again. Repeats will be deleted.
7.- For some crazy reason the site works best on Mozilla Firefox, why? No clue image. It's supposed to work with all browsers but some people are reporting its not. Change browser, at least until we fix this.
8.- Webmail is down or has intermittent access image. Tech will fix this AFTER everyone gets sorted out with their access problems.
9.- The presales are NOT going to happen the day of the tour announcement, so we still have time to fix all of you.
10- Log in/log out issue; I have been informed by Tech that the site automatically logs you out after a certain period of inactivity. I have requested this be removed or changed to at least an hour. When this will happen I have no idea. So if this is happening it's NOT a problem with your account (for those that click on MY HOME and get bumped off that IS problem, we are on it).
11.- Display names not being recognized; we have fixed most, but there is a small group of people whose display name has other characters than a space, & $ ! @ # : ; or ?, tech is trying to fix this. SUPER IMPORTANT your contact info is current for this. Due to the issue that some of you have very similar display names, some display names will have to be changed.
12.- DO NOT DELETE your INVOICE/RECEIPT or 25% coupon email.. This proves you paid and if there is any problem, we will need it. Also might want to keep your credit card statement around (better safe than sorry)
And last but not least
If you want my or a moderators help, please treat us with respect and courtesy. I have instructed the team to delete a/o skip any rude, impolite or disrespectful messages. This type of behavior is not acceptable and will not be tolerated.
I know and understand you are frustrated, we are also as there are only a handful of us, and thousands of you, but if you cannot act in a civil manner, then I invite you to bypass us, and deal with Fanfire / Signatures Network / LiveNation directly. I am sure they will provide the customer service you deserve.
Baja
--------------------
IMPORTANT ADDITIONAL PRE-SALE FAQS ON U2.COM: http://community.u2.com/topic/1564
--------------------
U2 TOUR PRE-SALE FAQs
Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
Q - Where is my Presale Access Code
A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
Q - Does the Internet presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
Q - What if I do not receive an email or my unique access code?
A -
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Q - Am I able to buy U2.com presale tickets over the telephone?
A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice. U2 TOUR PRE-SALE FAQs
Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
Q - Where is my Presale Access Code
A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
Q - Does the Internet presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
Q - What if I do not receive an email or my unique access code?
A -
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Q - Am I able to buy U2.com presale tickets over the telephone?
A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.
