I still don't have my Slane Cd's or Lithographs yet but I got this email today from them...
Dear Michael,
We sincerely apologize to you for any difficulties you have experienced on your U2.Com membership and U2 merchandise orders. Unfortunately, as a result of complications at our fulfillment and call center, we are still catching up with all the U2.Com orders. We are highly focused on getting your orders delivered to you as quickly as possible.
Due to this inconvenience, we are issuing you a $20 coupon* for a future order. You can access your coupon either by entering the code "XXXXXXXXXXXXXXXXXXXX" during checkout with your next purchase or clicking on the link below.
Redeem Coupon
We have increased our dedicated customer service staffs for email and phone inquiries.
All members can contact us using our online contact form. When using the link, please select the special subject line, "Urgent: Requesting Order Information."
We also have set up dedicated phone numbers for fan club members as follows:
* U.S. Members: Please call 800-920-3388
* Non-U.S. Members: Please call 916-414-2921. As an alternative, if you are outside of the U.S. and would like us to call you, please submit your contact information using our online contact form and select the subject line, "Urgent: International Call Back."
You are a valued customer and we hope you will contact us if you need any further information. Customer service personnel are standing by to help you. Please be assured we are doing everything possible to get your order to you soon.
Best regards,
Phil Cussen
President, Signatures Network