Allegra
Refugee
From Germana in Zootopia...
All this talking about Fanfire's non-service resulted in the decision to take some action. Whether you've had issues with them or not, if you want you can support this campaign by writing to Principle Management.
WHEN
Starting at midnight February 2nd Dublin time, that is:
1am CET on Feb 2nd
7pm EST on Feb 1st
4pm PST on Feb 1st
This way we have a whole weekend to send emails, and they'll see them all on Monday.
WHAT
Subject: Fanfire's inefficiency
Body:
Dear Principle Management,
With the deepest respect for U2 and yourselves, this letter is written concerning the practices of Fanfire, the company that handles your fanclub and official merchandise sales.
I am a member of U2.com and I would like to bring to your attention some examples of what has been repeatedly happening for the past three years: extended backorders, lost orders and fanclub subscriptions not being processed are the most common problems. Many members who are receiving merchandise find it damaged or receive the wrong items in the package. When members call or e-mail Fanfire, Fanfire does not follow up on the complaint for weeks, sometimes months. There have even been cases of members being double charged when their orders are reprocessed.
If a company is hired to do a job dealing with the consumer side of a business, the basic service that is asked of them is to deliver what they sell. It is my understanding that U2/Principle Management pays Fanfire to handle this side of your business. The countless mistakes Fanfire has made and continues to make must generate huge financial costs to your bottom line due to the replacement of damaged or lost merchandise, and reprocessing orders. Many U2 fans who frequent U2.com are now afraid of doing business with Fanfire, be it either buying merchandise or joining the fanclub, and this also constitutes a loss of income.
As a U2 fan, I would be most grateful to you if you looked into this matter and resolved it once and for all.
We love U2. Thank You.
Sincerely with best regards,
Member #_____________
[Name]
[City, State/Province, Country]
(remember to print your name and sign the "physical" letter)
HOW
email info@numb.ie
*AND* print and send the letter (if you can in a yellow envelope) to:
Principle Management
30/32 Sir John Rogerson's Quay
Dublin 2, 11111
Ireland
(huge thanks to Izzy and Karen MIMW for their help in writing the letter)
All this talking about Fanfire's non-service resulted in the decision to take some action. Whether you've had issues with them or not, if you want you can support this campaign by writing to Principle Management.
WHEN
Starting at midnight February 2nd Dublin time, that is:
1am CET on Feb 2nd
7pm EST on Feb 1st
4pm PST on Feb 1st
This way we have a whole weekend to send emails, and they'll see them all on Monday.
WHAT
Subject: Fanfire's inefficiency
Body:
Dear Principle Management,
With the deepest respect for U2 and yourselves, this letter is written concerning the practices of Fanfire, the company that handles your fanclub and official merchandise sales.
I am a member of U2.com and I would like to bring to your attention some examples of what has been repeatedly happening for the past three years: extended backorders, lost orders and fanclub subscriptions not being processed are the most common problems. Many members who are receiving merchandise find it damaged or receive the wrong items in the package. When members call or e-mail Fanfire, Fanfire does not follow up on the complaint for weeks, sometimes months. There have even been cases of members being double charged when their orders are reprocessed.
If a company is hired to do a job dealing with the consumer side of a business, the basic service that is asked of them is to deliver what they sell. It is my understanding that U2/Principle Management pays Fanfire to handle this side of your business. The countless mistakes Fanfire has made and continues to make must generate huge financial costs to your bottom line due to the replacement of damaged or lost merchandise, and reprocessing orders. Many U2 fans who frequent U2.com are now afraid of doing business with Fanfire, be it either buying merchandise or joining the fanclub, and this also constitutes a loss of income.
As a U2 fan, I would be most grateful to you if you looked into this matter and resolved it once and for all.
We love U2. Thank You.
Sincerely with best regards,
Member #_____________
[Name]
[City, State/Province, Country]
(remember to print your name and sign the "physical" letter)
HOW
email info@numb.ie
*AND* print and send the letter (if you can in a yellow envelope) to:
Principle Management
30/32 Sir John Rogerson's Quay
Dublin 2, 11111
Ireland
(huge thanks to Izzy and Karen MIMW for their help in writing the letter)