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Old 08-02-2008, 05:21 PM   #1
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External HDD Error

I have a Western Digital My Book external hard drive for my laptop. Until yesterday it was working fine but now I get error messages.

My machine sees the drive and the stuff stored on it but every once in a while it crashes.
When I copy a small file to it, it's fine, but when I transfer a large video file to it I get the following message ''cannot connet because of an I/O device error'' (or something to that effect).

Then a yellow triangle appears in the taskbar saying something about a delayed write error.
The drive works fine because I have my iTunes going through it, only happens when I transfer larger files.

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Old 08-03-2008, 12:38 AM   #2
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Is it formatted in FAT32? If it is, you can't transfer files larger than 4GB.
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Old 08-03-2008, 02:20 PM   #3
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Yeah, FAT32. And the files are 150MB at the most.
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Old 08-03-2008, 03:22 PM   #4
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Have you run a checkdisk on the external drive? Also, maybe take the drive out and try a different connection/enclosure?

I just got a My Book. In fact, as I type this I'm copying everything off my old Passport onto the My Book so I can have two backups (and the Passport is almost full).
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Old 08-03-2008, 03:37 PM   #5
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I tried to disk error check but it had an error message and closed down.

Today I got a Passport Essential hard drive.
But I still get the error when I copy the files from my old hard drive
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Old 08-03-2008, 05:06 PM   #6
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Quote:
Originally Posted by waynetravis View Post
I tried to disk error check but it had an error message and closed down.

Today I got a Passport Essential hard drive.
But I still get the error when I copy the files from my old hard drive
I'd try Liesje's suggestion of taking it out of the enclosure and putting it in another.
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Old 08-03-2008, 05:40 PM   #7
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Hey Wayne do you use any program to copy/sync data or just drag and drop? On my Passport I just dragged and dropped my stuff when I felt like it b/c it's only an 80GB Passport and couldn't fit everything but my My Book is twice as big as my computer hard drive so I guess I could use a program to sync...
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Old 08-03-2008, 05:56 PM   #8
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Always used drag and drop.
I download a diagnostic program from WD's website which is scanning at the moment, I'm hoping that solves something.
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Old 08-03-2008, 10:29 PM   #9
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Well after a 6 hour scan, I getL ''Please contact Western Digital for support''.

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