I mean, it was from the moment these people walked in the door. First the daughter asks what's on the Italian, cuts me off half way through the list of ingredients and starts telling me all this stuff she wants to change, and then like motions at me to continue to tell her what's on the sandwich. Then she walks away, and the son walks up to order...and asks me what's on the Italian! God people don't listen. So then that's fine, husband orders and Italian too, then the wife decides she wants a large Prime Rib Ranchero, which is this Limited Time Only (LTO) sandwich, and is freaking expensive, 11.99, and she says she doesn't want the peppers that come on.
SO, I go back to help Brittany make the sandwiches, and Brittany starts making the wrong kind of Prime rib (we have THREE different prime rib sandwiches
) and I realize that i rang up the wrong prime rib, so she "only" got charged 10.99 anyways, but it wasn't a bid deal. I make her sandwich, and walk past the cash register to go to the back of the store, and she stops me to ask if she can have this Aj Jus dip we have on the side. I tell her there will be a .40 charge, and she just looks at me like I'm crazy. Then she goes into this tirade about how I already overcharged her $2 for her sandwich, since the prime ribs are on sale for $9 (which, they are, just not the Prime Rib Ranchero, cause it's LTO). I tell her that the Ranchero's not on sale, adn she tells me, "But I Didn't get the peppers on it, so it's no different then the other Prime Rib." Apparently, therefore, I should give her $3 off her sandwich. I tell her there are several other differences between her sandwich and the regular Prime Rib, but everytime I try to explain the difference she interrupts and asks how it's any different, so I start over again. Finally I tell her I'll give her the difference and we'll just remake her a new sandwich that's the regular Primer Rib. But then the cash register decides it doesn't want me to do a refund, so, i get even more frusterated, and finally the lady goes "Just give me the Aj Jus and I'll forget the difference." So I get her the Aj Jus, kind of toss it roughly at the kid wrapping, and go in the back and start yelling at him when he follows Me back there because he can't get it through his head that we're making her a new sandwich, so I yell at him, she heard me in the lobby, complained to Brittany, wrote down my name, and is calling my boss tomorrow.