Motorola V170/Sim Card Help

[AngelofHarlem01]

My dad got a Motorola V170 today. He stuck the Sim Card in and charged up the phones battery but it still said 'Insert Sim Card' on the screen. He went to work so I've been trying to figure it out but I'm not having much luck either. The Sim card looked like it was upside down so I turned it around, stuck the battery back in, finally got the stupid battery door back down, and turned the phone over.... Black screen. Hit the on key...Black screen. The phone's completely charged but I plugged the charger back in, to see if I could get it to power up via the outlet. The 'Charge Complete' screen came up so I hit the power button and nada, the beloved black screen again. Any idea what's going on? I've never dealt with a Sim Card before or had this type of issue with a phone so I'm stumped.

**edit** Ok, so we're magically back to the "Insert Sim" screen again.

 

[neutral]

Well it sounds like either the phone or the SIM is bad.

Do you have a phone from the same provider, if so can you take out your SIM card and try it in the V170?


The SIM should go in like this btw.
http://stuckinamoment.net/Images/V170V171_9491A02A.jpg

 

[AngelofHarlem01]

Thanks neutral. Right now we just have the sim card placed under the battery alligned where it says to, but judging from that picture and from some info I came across a bit ago, I think there may be a little piece of metal it goes under. I'm going to go mess with it again in awhile. I hate the stinkin' battery cover it has on it, took me almost 20 minutes to get it back on the last time lol.

 

[AngelofHarlem01]

Hmm no metal. You're right, the SIM card is probably bad. Will call the customer service rep. tommorow and see what they say. Kind of funny that it was a free upgrade and it doesn't work.

 

[AngelofHarlem01]

Got it fixed. Spent an hour on the phone with the provider and it's working now.

 

[neutral]

cool