interesting. the company i work for feels that if a customer holds for longer than one minute, that's bad customer service. if anything, it sounds like Verizon needs help with projecting call volume.
i broke my cell phone 2 weeks ago and went online to access my account, but i forgot my pin number... so i entered my soc sec # and they sent me a message saying that my new pin has been text messaged to my phone...
interesting. the company i work for feels that if a customer holds for longer than one minute, that's bad customer service. if anything, it sounds like Verizon needs help with projecting call volume.