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Old 12-14-2004, 10:04 PM   #1
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U2.com subscription problems--need help

I signed up and paid my membership fee 2 weeks ago--my card has not been charged and I have written twice with no response. I thought perhaps it did not go through so I tried it again--it says that membership already exists which means they have my info, but when I try and login to the site noithing happens???
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Old 12-14-2004, 10:19 PM   #2
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The same thing happened to me!! I just rejoined. Hopefully my credit card will be charged this time. I am so pissed at them for ripping me off with the whole Prop. thing.

You might have to change your name around when you rejoin. If the credit is charged for your first entry, you just have to dispute it. I know it's so confusing and it sucks!!
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Old 12-14-2004, 10:48 PM   #3
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my card hasnt been charged yet either, but I recieved the confimation saying I joined. I dont know either.
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Old 12-14-2004, 11:00 PM   #4
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Basically this whole u2.com subscription is an absolute FUBAR.
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Old 12-14-2004, 11:01 PM   #5
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ok...I had the same problem and I called customer service. My card hadn't been billed at the time. They told me to TRY RESETTING MY COOKIES. (tools/internet options/delete cookies) If that doesn't work for you I recommend you call U2.com. Tell them your situation and that you've paid. They should take your info and get back to you quicker that way. As I said, the solution was simple for me, but I recommend a call to them if you're having problems. The number is listed at the bottom of of the page when you go to the U2.com "shop" link.

Jon
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Old 12-14-2004, 11:02 PM   #6
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What does FUBAR mean?

yeah I recieved confirmation yet no charge was taken from my card. That was two weeks ago.
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Old 12-14-2004, 11:12 PM   #7
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"FUBAR" F....D up beyond all recognition

Its an old army saying, my grandfather told me in WWII they always used it when things were bad.
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Old 12-14-2004, 11:19 PM   #8
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I signed up twice too thinking the first one would be invalid... have 2 valid logins. Credit card has yet to be charged even once...

Monkeys... wonder if they can be bribed with bananas
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Old 12-15-2004, 04:57 AM   #9
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they told me on the phone that they will start chargng cards this week cuz they had bugs to fix. i did recieve the confirmaton emails an all. Site is functioning for me like i am a subscribed member.
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Old 12-15-2004, 06:36 AM   #10
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Quote:
Originally posted by brownda7
"FUBAR" F....D up beyond all recognition

Its an old army saying, my grandfather told me in WWII they always used it when things were bad.
just saw Saving private Ryan again, and this is used in the movie as well.
So it is not made up after all, i thought it was.
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Old 12-15-2004, 09:04 AM   #11
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Same shit happened to me.. I just posted in another thread. They better get their act together. I am scared to try to join again because I dont want to be out $80

I had called them about it and she said that if I am able to log in, go to Zootopia, etc that my membership took effect but that they might be behind in updating the credit cards.

I only got one email and supposably you are supposed to receive a second email confirming your payment, which I never received, nor has my card been charged.
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Old 12-15-2004, 01:05 PM   #12
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It's the same with me, Sicy, I'm planning to get at least one more membership, maybe two. But I'm putting everything on hold until I see them start getting their things together.
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Old 12-15-2004, 03:01 PM   #13
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Do some people want more than one membership so that they can get more tickets to shows?

I got screwd by Prop and have signed up twice at U2.com. My credit card has yet to be charged. I hope I am not charged the $80.

Do you think the Boys or Paul know about any of this?
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Old 12-16-2004, 12:29 PM   #14
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i'm getting more than one membership so i can go to multiple shows: DC, Chicago, and NY
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Old 12-16-2004, 12:40 PM   #15
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I want to go to multible shows too. This Fanfire is a real gamble because who knows if we will be evn able to get tickets. Plus if they have'nt even charged out credit cards..who knows what will happen.

So with the fanfire do they only promise one set of tickets to one city? So if you want to see three shows in different cities are you out of luck if you only have one membership?
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Old 12-16-2004, 01:23 PM   #16
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how can u test if you are a member on the site--I did noit see any members area.
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Old 12-16-2004, 01:39 PM   #17
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yeah, I'm in the same boat..

I have access to the whole membership site, and I got the 25% off the U2 store coupon and everything, but my card hasn't been charged...
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Old 12-16-2004, 01:52 PM   #18
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I have access to the site but never got the 25% off merchandise coupon. I emailed them about it and guess what? NO response.

Of Course, they still haven't charged my CC!
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Old 12-16-2004, 02:12 PM   #19
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Quote:
Originally posted by ultraviolet353
how can u test if you are a member on the site--I did noit see any members area.
When you login, you should get a red box on the right hand side of the page that welcomes you as a U2.com member. There should also be additional links at the top of the page for your profile and webmail access.
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Old 12-16-2004, 03:32 PM   #20
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Those of you had trouble entering your credit card info but got a welcome email anyway:

Go to your U2.com profile and make sure you have an account expiration date...if you don't have one, you are NOT a paid member.

You can also go to Zootopia and if only one main forum shows up, you are not a paid member.

I don't think you need to start over with a new user name if your paid membership didn't take the first time...you just log in under your user name and password and click the subscribe function.

I am a little afraid to try this though because I don't want to get charged $80 in a few weeks when they start processing the credit cards.
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