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U2Kitten

Blue Crack Addict
Joined
Jul 28, 2001
Messages
17,927
I have a weird problem with their billing so I'm asking you if this is unusual. The first month they billed my card $18 twice, then nothing the second month, now $18 again this month :confused: I was supposed to pay $2 the first month and $6 after that. Are you billed like that? What does your statement say? The reason I'm concerned is that when I first subscribed, they didn't sign me up and it took 3 tries to get an upgrade. Now I think they think I have 3 different accounts and are billing me for that! :mad: :crazy:

If your statement shows up very different than mine, please let me know, or do they bill in blocks or something? If yours is the same I won't worry. Oh, I have emailed them NUMEROUS times at support@boomspeed.com and they DO NOT RESPOND!! I tried signing up for their support message board but it won't work for me. Please help, any advice, suggestions or experiences would be welcomed!!
 
Now I'm really scared :uhoh: Also, what does it come up as on your card statement? Who does it say bills you, and does it give an actual address or phone number?
 
I've been getting billed $6 a month. I can't remember what shows up on my card. I didn't keep a copy of last months to check. I bet they do think you have 3 accounts. I'd keep bugging them. Sorry I'm not more help.
 
:banghead: :sad: :rant: I swear, shit like this ALWAYS happens to me, and ONLY happens to me! :down:
 
Don't feel so bad. Last month I downloaded a updated Real Player after my drive crashed and I kept getting bumped off aol (stupid dialup) and I had to keep repeating it. I ended up with 5 accounts to cancel in the free 14 days. Luckily it sent me a e-mail 5 times or I wouldn't have thought it did that.
 
That was lame, at least you didn't get charged! I had the feeling it was a computer generated thing and maybe a real human could straighten it out. I finally heard from him last night, he said to email him back and he'd credit it back. I'll let you know what happens.
 
The guy credited back $18 to my card and gave me credit for the next 3 months! :)
 
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