I am mad, but I think that the people who are claiming that they are literally giving up on U2 might be reacting a bit quickly and out of (understandable) anger. U2 has done many things that I disagree with in the past, but I often disagree with the people I love the most, so I can disagree with my favourite band.
I'm pissed off at the price they are charging since the last tour, I don't think there is any good reason to ask for 160$ plus service charge for any decent seat. That's a total ripp-off. And the pre-sale fiasco is really pissing me off like all of you.
But I don't think that the band intended to screw us over. I just think they're disconnected, and they probably have been for a while. But for some reason it doesn't always show. I think it's true that the promoters probably dealt directly with this whole thing, and not the band themselves.
But the bottom line is they SHOULD be involved more closely with this part of their business, the fact that they literally outsourced their fan club is disgusting.
I'm mad, but I'm still a U2 fan, and I will still do whatever I need to go to see them on this tour, and I know once again it will be an amazing experience. But I really hope they apologize to us ASAP and fix the problem for the future.