I'm not as offended at your husband's comment as I am at yours. You didn't get tickets, and suddenly U2 "don't care any more"? Sheesh - poor you.
I don't have tickets either, but I will never use the words "disaster", "depressed", "not caring", etc. Based on past tours, I knew getting tickets - even with this presale - would be tough. Maybe I'm a cynic, but I expected nothing less than what occurred.
I had chances to get some tickets today, but they were all bad seats. TicketMaster doesn't know that I'm some "long time fan who's seen U2 before". So I'm not buying your husband's theory. But I'm also not feeling any pity for anyone. Getting tickets or not getting GA tickets isn't some "life or death" situation. It's a luxury.
Furthermore, given the enormous success of the album, I think people were living in some fantasy world if they thought they could just log on, easily get their GA tickets, and merrily go on their way. U2 is a monstrous band - you were fighting not only the scaplers but 3 million other fans! 16 arena shows with 1700 GA's each is a mere 27,200 tickets - no wonder there were 3 million unhappy fans.
But I guess you're right - it's far easier to blame U2 than to be logical.