I called Fanfire twice for a full refund of my membership; it was denied when I called Tuesday (1/25).
I completed a complaint with the Better Business Bureau on Fanfire for refusing refund. The complaint was filed over the internet and sent late Tuesday night.
For kicks I called Chicago radio station, 93 XRT, whom U2, Bono himself happily mentioned on the Live from HQ radio interview with Radio 1, because XRT played the whole 'Atomic Bomb' record non stop before it was released for 12 straight hours. I listen to XRT everyday, and talked to two different on air personalities. One did not hear about the happenings, the other did; first off, both thought it was wrong to have paid presales, both thought it was completely wrong for this to happen and felt that ultimately the band had gotten too big to handle/ oversee the decision making that would have prevented this from happening.
The last move I made was I called Fanfire again Wednesday evening (1/26) and I spoke to a different supervisor who took my name and email and promised me to try her best to get me my refund.
By the way, I did not buy tickets through the presale, so I am not trying to take advantage of the situation by getting the tickets then getting a refund.
On a side note, to avoid further arguments, the reason I want my refund is simple. Fanfire representatives told me when I called in November, and even on January 24th. '05, that there was no limit on the number of shows you could purchase presale tickets. When that came directly from the sales rep, I decided to buy my membership. We finally were told many details of the presale precedures in our U2.com emails sent on Jan. 22 with the ordering code- how few tickets were actually released for presale (only 10% for each venue) and the one show limit. These details were added after a huge majority of the members bought the membership. I bought my membership, as I'm sure many others did, on false pretenses, and the member benefits were not properly explained in regards to the presale.
