-Macphisto-UK
The Fly
FINALLY - Ticketmaster take ownership of this situation
Ticketmaster have apologised to U2 fans who found themselves frustrated by
technical problems in today's online presale to U2.Com Members.
'Ticketmaster would like to apologise to those U2 Fan Club members who
experienced problems in purchasing tickets via the Ticketmaster website
today.
'In order to ensure fans were given priority access to tickets, U2's
management instructed Ticketmaster to organise a pre-sale for U2 Fan Club
members. Members were given a six-digit code which, for security reasons,
was enabled for one-time use only. Tickets went onsale at 10:00am this
morning and immediately Ticketmaster experienced an incredibly high level
of demand. This resulted in the website, www.ticketmaster.co.uk, offering
a slower than normal service. Unfortunately some customers were timed out
of the website and found that when they attempted to continue with their
transaction, the six-digit code was no longer valid.
An automatic email link had been set up on the website to help any
customers with an invalid code. Ticketmaster has been working to resolve issues concerning access codes and will be contacting all customers affected with further instructions on how to purchase tickets.
'There is still ticket availability at all UK venues and we are confident
that all those affected by the problem today will still be able to purchase
tickets.
'Once again Ticketmaster would like to apologise to those affected by the
problem today. Ticketmaster is committed to offering the best possible
service and we can assure customers that once we became aware of the
problem, we took every possible step to ensure a quick and efficient
solution. '
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The importatnt thing here is I think something will be resolved, they have admitted they have missed up and tickets are still available.
Ticketmaster have apologised to U2 fans who found themselves frustrated by
technical problems in today's online presale to U2.Com Members.
'Ticketmaster would like to apologise to those U2 Fan Club members who
experienced problems in purchasing tickets via the Ticketmaster website
today.
'In order to ensure fans were given priority access to tickets, U2's
management instructed Ticketmaster to organise a pre-sale for U2 Fan Club
members. Members were given a six-digit code which, for security reasons,
was enabled for one-time use only. Tickets went onsale at 10:00am this
morning and immediately Ticketmaster experienced an incredibly high level
of demand. This resulted in the website, www.ticketmaster.co.uk, offering
a slower than normal service. Unfortunately some customers were timed out
of the website and found that when they attempted to continue with their
transaction, the six-digit code was no longer valid.
An automatic email link had been set up on the website to help any
customers with an invalid code. Ticketmaster has been working to resolve issues concerning access codes and will be contacting all customers affected with further instructions on how to purchase tickets.
'There is still ticket availability at all UK venues and we are confident
that all those affected by the problem today will still be able to purchase
tickets.
'Once again Ticketmaster would like to apologise to those affected by the
problem today. Ticketmaster is committed to offering the best possible
service and we can assure customers that once we became aware of the
problem, we took every possible step to ensure a quick and efficient
solution. '
------------------------------
The importatnt thing here is I think something will be resolved, they have admitted they have missed up and tickets are still available.
