I had a first response to my complaint from the venue I went to.
After re-iterating their official policy which was outlined through emails and social media, the venue said the following:
"This was the only approved procedure. All U2 fan clubs that reached out requesting us to change the...
I have emailed as well and sent the screenshots above. I've been asking them to come out publicly to either endorse it or say it has no legitimacy. I tried calling but couldn't get through, will try again tomorrow. In the meantime, I sent a complaint to the venue that I visited and asked them to...
I wish that too. Given how even the people who did line up unofficially were barked at (and God forbid if you lined up as a 38 if you were a 39), I was genuinely concerned. The venue advised how to complain so I will at least do that--try to draw attention, however far it goes.
My experience from a concert this month. I spoke to the security the night before and they confirmed what had been communicated through official channels: show up at such and such place at X o’clock. The next day, I showed up, on my own, some time before the venue was to give out wristbands. No...