We all must have Stockholm Syndrome - U2 Feedback

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Old 11-14-2017, 10:51 AM   #1
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We all must have Stockholm Syndrome

I'm furious about being jerked around with first the email saying I was going to get a pre-sale code and then 10 minutes later getting another email that they made an error and I won't get a pre-sale code after all.

However, despite that feeling of being so angry, I'm still hoping to get tickets by some method. Am I crazy? What's it going to take for me to stop spending thousands of dollars on this band through merchandise, fan club membership and tickets for concerts?

I know I'm not alone. I know there are a lot of other people who feel the same way. I'm just really upset about this all the way around. They've been my favorite band for almost 35 years and now I feel like, despite seeing the man behind the curtain who isn't actually a wizard, I'm still holding on to some kind of hope of getting tickets.
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Old 11-14-2017, 10:57 AM   #2
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Sorry this happened to you...was there any explanation as to why? I do hope you get tickets somehow and that its not too expensive or difficult to obtain. And yes, we do all probably spend too much money to be treated like this.
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Old 11-14-2017, 11:01 AM   #3
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No, the customer service guy that I talked to this morning said that the verified fan bullshit made the choices of who gets presale access and who doesn't and there's nothing they can do.
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Old 11-14-2017, 11:07 AM   #4
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No, the customer service guy that I talked to this morning said that the verified fan bullshit made the choices of who gets presale access and who doesn't and there's nothing they can do.
Its crazy cause they never made it clear that this could happen during the presale.
Its clear for the general on sale that you're essentially in a lottery, but not so for the presale. Plus for general sale they made you sign up for specific show(s) to be verified. If they were doing a lottery for the presale they should have done the same so somebody in say Nashville doesn't get screwed when there would be plenty of presale tix available for that specific show.

It didn't affect me but its a colossal fuck up once again by U2,com.
Putting their fan club presale in the hands of Ticketmaster is bad form.
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Old 11-14-2017, 11:27 AM   #5
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While I agree that it’s terrible form, they did disclose that there are no guarantees for codes. They also offered me a refund for my membership. I just signed up for Montréal and there’s a disclaimer. I remember reading the same thing for Boston.


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Old 11-14-2017, 11:43 AM   #6
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Wouldn't refunding your membership put you back at the end of the line and make you lose your status as a longtime subscriber? That's why I wouldn't automatically want to go refund, personally.
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Old 11-14-2017, 11:43 AM   #7
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No, the customer service guy that I talked to this morning said that the verified fan bullshit made the choices of who gets presale access and who doesn't and there's nothing they can do.
Wow, really sorry to hear and I would be pissed off too. Hope it all works out for you and you end up with the tickets you wanted.
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Old 11-14-2017, 11:45 AM   #8
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Wouldn't refunding your membership put you back at the end of the line and make you lose your status as a longtime subscriber? That's why I wouldn't automatically want to go refund, personally.
Plus at the very least I'd wait to see if they added any shows and maybe you can get presale tix for those as the folks who participate this week will be out of the mix.
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Old 11-14-2017, 11:50 AM   #9
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Plus at the very least I'd wait to see if they added any shows and maybe you can get presale tix for those as the folks who participate this week will be out of the mix.
Which brings me back to the Stockholm Syndrome theory. They jerk us around left and right, especially during presales, and yet we still keep trying to get tickets. I swear I'm some kind of idiot.
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Old 11-14-2017, 11:54 AM   #10
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Which brings me back to the Stockholm Syndrome theory. They jerk us around left and right, especially during presales, and yet we still keep trying to get tickets. I swear I'm some kind of idiot.
No you're not, you are just doing what basically what most of us did to try and secure these pre-sale tickets. If it weren't for the pre-sale tix I don't think very many of us with bother with u2.com at all.
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Old 11-14-2017, 12:45 PM   #11
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No you're not, you are just doing what basically what most of us did to try and secure these pre-sale tickets. If it weren't for the pre-sale tix I don't think very many of us with bother with u2.com at all.
I think I'm about done with my membership with u2.com. The fact they made no regular lower level side seats available for MSG in this presale is disgusting. Only if you wanna purchase VIP tickets. I'm better off just paying jacked up prices on stubhub. At least that site is honest with what's happening. I was on right at 7am(10am est) and have been looking all monring. There was NEVER a single seat available in the 6 lower bowl side sections at MSG. It's disgusting.
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Old 11-14-2017, 01:12 PM   #12
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Old 11-14-2017, 02:44 PM   #13
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I heard about this email thing; that's fucked up. Does it have to do with "oops, we thought you were in eXperience, but you should be in the other group" and you'll get a code for tomorrow?

Or is it just "oops, our bad, no code for you at all"? If that's the case, that's really shitty. There's no reason to offer a presale code for $40 if you might not get one.
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Old 11-14-2017, 03:02 PM   #14
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I heard about this email thing; that's fucked up. Does it have to do with "oops, we thought you were in eXperience, but you should be in the other group" and you'll get a code for tomorrow?

Or is it just "oops, our bad, no code for you at all"? If that's the case, that's really shitty. There's no reason to offer a presale code for $40 if you might not get one.
sadly, it appears to be both...
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Old 11-14-2017, 05:20 PM   #15
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sadly, it appears to be both...
Still hard to believe if true, i hope there is another presale code on the way. Even then, way to fuck things up u2.com
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