So did anyone else get a call from Ticketmaster asking if still interested in tickets? I got a call a couple of hours ago from a ticketmaster rep asking if I was still interested I tickets. I said I may be depending in seats and prices, since I haven't seen official pricing in ticketmaster site I don't actually k ow how much they are selling for. He said they are trying to work something out where people can get tickets but he didn't have any other details. He said any tickets that would be available would be GA. He said they should have a decision by Saturday and to expect a call.
Got a call from Ticketmaster
- Thread starter CYorke
- Start date
The friendliest place on the web for anyone that follows U2.
If you have answers, please help by responding to the unanswered posts.
If you have answers, please help by responding to the unanswered posts.
LadySpinHead
Refugee
I got a message. Called back and the # went to U2com customer service. Didn’t sound likely to get actual tickets, but she mentioned maybe a code or something. She was lovely and wanted to help, but didn’t sound like she knew much. She took my info and said to expect a call back. Will wait and see.
ETA- I do appreciate that they seem to be trying to do something. More than I expected, honestly.
ETA- I do appreciate that they seem to be trying to do something. More than I expected, honestly.
Last edited:
Popmartijn
Blue Crack Supplier
Do you know how Ticketmaster came to contact you? I mean, they won't randomly call someone asking about U2 tickets when the general sale hasn't started yet. Did you log your complaint on U2.com? Or did you raise an issue in another way?
He started he was calling on behalf of U2.com. I did not receive a presale code and had called customer service the morning the innocence presale started. When notified I was not eligible I asked that my membership be canceled and refunded.
Yesterday I was looking around in the zootopia forums and noticed a tugged asking for people to leave their name and brief statement about their situation. I left my name on there. It appeared the thread on zootopia was started by a moderator and they were trying to build a case for offering some kind of assistance to those of us that got screwed over.
LadySpinHead
Refugee
I also logged my issue on zootopia.
I have tried to go back to that thread but it has grown to over 275 comments last time I looked. I have not been able to read through them all to see if there was any follow-up from the moderator.
Tech
War Child
Yeah. Noticed that too but didn't put my name up. Maybe there is some relief ! Would be nice.
MTEdge
Refugee
Just got a call. TM is offering 2 GA Tix to the show of your choice. The tide has turned...
lazarus
Blue Crack Supplier
I hope they aren't just calling people who posted in Zootopoa.
It would be nice if there was an option for seats. Of course unfortunately they are probably all over priced anyway.
I have long standing plans for the day the Nashville show occurs so I cant line up hours ahead of time. I would like to just show up and watch the show in a decent seat for a decent price. If all I can get is GA I guess that is what I will have to take and then just stand at the back.
MTEdge
Refugee
Fwiw, showing up five minutes before the band takes the stage will leave you about three deep at the B-stage, maybe closer. Seats are only useful if you intend to sit. [emoji6]
weinerdog
War Child
I wonder if AXS is going to start making calls 
MTEdge
Refugee
ETA: there is no guarantee as they are trying to get more tickets from the arena’s allotment. I was told to expect another call in the next two days.
Hewson
Blue Crack Supplier
If I were you I'd put a post there to be safe.
lazarus
Blue Crack Supplier
I just received this email, which came from a Ticketmaster "Do not reply" address:
A Fan Club Support rep should get back to you within 12 hours.
Please don’t reply to this email as it won’t get forwarded to a representative. Be assured that we will answer your original email ASAP!
Thanks for being a fan!
A Fan Club Support rep should get back to you within 12 hours.
Please don’t reply to this email as it won’t get forwarded to a representative. Be assured that we will answer your original email ASAP!
Thanks for being a fan!
corianderstem
Blue Crack Distributor
Or tweet to Ticketmaster/Livenation, if you're on Twitter. I tweeted a general tweet of dismay and had TM respond, asking me to DM them with my info.
I also received this email but I assumed it was in response to an online help form I completed after this debacle started.
lazarus
Blue Crack Supplier
Yes, I found it weird that a form I filmed out on U2.com was forwarded to Ticketmaster, as if the band's organization isn't responsible for this mess by entering into a deal with the devil.
corianderstem
Blue Crack Distributor
Maybe they're temporarily sending the forms to Ticketmaster with the assumption that any gripes right now are regarding tickets. Maybe they'll try and offer you something you'll want rather than cancel.
#MyBestGuess
#MyBestGuess
weinerdog
War Child
Saw this on Twitter - they want people to call support by 10pm EST tonight.
https://twitter.com/godgrrl/status/931637258548953088
855-867-5297
***Updated - just got off the phone with support at the number above. From what he told me, anyone that calls and verifies their email address will be receiving an email within the next 24-48 hours with further instructions as to acquire GA tickets (he told me GA anyway, which is what I want).
https://twitter.com/godgrrl/status/931637258548953088
855-867-5297
***Updated - just got off the phone with support at the number above. From what he told me, anyone that calls and verifies their email address will be receiving an email within the next 24-48 hours with further instructions as to acquire GA tickets (he told me GA anyway, which is what I want).
Last edited:
On the phone now, had been on hold for about 15 minutes and got disconnected. Go figure... this whole process has been so frustrating. First world problem I know but disappointing nonetheless. Called back and am on hold again. Let's see what happens .
RoKKeR
Refugee
- Joined
- Nov 21, 2013
- Messages
- 1,890
Wow, awesome. On hold at the moment. Lol at the hold music being U2.
Hoping for the best here.
Ok. After holding twice for 15 minutes I got through to someone who after I verified various things asked me if I got a phone call or email from them. I said no I was just responding to the twitter alert. He said if I didn't get an email or phone call they couldn't help me at this time but would note something on my account. I am so dang frustrated with this process!!!!??
coleloco
The Fly
The line is busy for me.
RoKKeR
Refugee
- Joined
- Nov 21, 2013
- Messages
- 1,890
Well, just got off the phone and gave them all of my account info. Said I'd have a chance at getting 2 GA's for my choice of show and would be getting back to me in 72 hours. We'll see about all of that, at least they're trying...?
Not sure what to do for the general onsale now.
Not sure what to do for the general onsale now.
Had you received an email or anything in advance of your call?
U2FloridaFan
New Yorker
That's great...were you one of the people who did not get a code? or one who got a code but was shut out of the tickets you wanted?
RoKKeR
Refugee
- Joined
- Nov 21, 2013
- Messages
- 1,890
I received an email telling me to call them about tickets. I was in the Innocence group and got shut out of GA's. He said the only thing they were offering were GA's.
I posted in Zootopia in a thread that was collecting people in the innocence (or other) groups who experienced issues in the pre sale.
