I think I know who you might be talking about
And since we're sharing some stress stories, I'll tell you mine. When I tried to print my outbound itinerary with Continental today, I noticed that I have a flight from PHL - CLE - SEA on June 3rd, and then there is a flight from Lafayette, LA to Austin, TX on June 5th, and the flight back from Austin, TX to Lafayette on June 9th.
I thought what in the world...? Someone's itinerary has gotten mixed up with mine and they're showing it under my confirmation number! The confirmation is still under my name and everything, but the email is this other guy's email address. Somehow our reservations got tangled up in Continental system. I called Continental and was on hold for 20 minutes. The agent said they're having issues with their system today, and I said no shit... Took them another 20 minutes to straighten it out. But now I'm paranoid that tomorrow when I try to check in their system will have no record of my reservation...
I'm thinking I should have kept my seat ticket now... Less stress throughout the whole ordeal. But I'm glad I was able to help Elizabeth out.