Liesje
Blue Crack Addict
My friend's laptop has this weird issue we can't figure out. It's a new Dell 1525 Windows Vista. When she first got it, she complained about how often it went into hibernation. I disabled hibernation, changed the hard drive to not power off, and setup her power plan so it uses the screen saver, then shuts off the screen, and then sleeps after 1 hr. After I set this up, I use the laptop in my office for a few hours and nothing happened, then I ran it on battery until it was drained. No more shutting off/hibernation. I give it back to her and she immediately e-mails me saying it's still shutting off. According to her, it sometimes does it every 5 minutes, even while she's working on it. It sounds like a hibernation, b/c when you press the power button it "resumes" windows (ie, longer process than waking from sleep, but not a full power off/on).
I've used the laptop for extended periods of time twice now and have not seen this happen.
The only two things I could think of are:
1) She uses this USB wireless adapter for her Verizon service. I did not plug it in b/c I work in a basement with no signal and we have our own wireless networks. I don't know why a USB device would be causing the computer to hibernate, but this is the only thing that stands out to me as being different.
2) Maybe there's a wiring problem where if she types/taps a certain way it puts the computer into hibernation? Far fetched, I know.
I really have no idea. Tonight I'm hoping to run a full hardware diagnostic off a bootable disc and if that yields nothing......call Dell I guess?
I've used the laptop for extended periods of time twice now and have not seen this happen.
The only two things I could think of are:
1) She uses this USB wireless adapter for her Verizon service. I did not plug it in b/c I work in a basement with no signal and we have our own wireless networks. I don't know why a USB device would be causing the computer to hibernate, but this is the only thing that stands out to me as being different.
2) Maybe there's a wiring problem where if she types/taps a certain way it puts the computer into hibernation? Far fetched, I know.
I really have no idea. Tonight I'm hoping to run a full hardware diagnostic off a bootable disc and if that yields nothing......call Dell I guess?
