USB device not recognized - U2 Feedback

Go Back   U2 Feedback > ZOOTV > Restart and Reboot Yourself
Click Here to Login
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-18-2006, 10:45 PM   #1
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
USB device not recognized

Okay, I'm not sure how this started, but the USB ports on my sister's laptop suddenly stopped working. I think she's got 4 available slots on it - it doesn't matter which she one uses, she gets this popup everytime:



The devices all work on my computer, so I know it's not that. Restarting and turning off the main power didn't make any difference.

Any idea how to fix this?

Thanks in advance!
__________________

__________________
Queen Bee is offline   Reply With Quote
Old 04-19-2006, 07:03 AM   #2
Creator of the Blue Crack
 
Elvis's Avatar
 
Join Date: May 2000
Location: Orange County, CA
Posts: 4,008
Local Time: 09:08 PM
At your own risk:

First, make sure you have the drivers for your computer's USB (and the devices)... then:

Go to device manager, and then systematically right lcick and Uninstall everything listed in the section "Universal Serial Bus controllers".

This will REMOVE/DELETE all instances of your USB ports and device drivers.

Make sure none of your devices are connected during this.

When done, reboot.... you're most likely going to get prompted for 'new hardware', at which time... follow the prompts to install them.

Once you've done that, go back to Device Manager, and right click on each listing in the same section and choose 'Update Driver", choose "Yes, this time only", then Next, then just follow the prompts to either automatically upgrade the drivers, or to install recent ones youve downloaded or have.

When you're done with this, try plugging in/installing your usb devices.


Like i said at the start.... do this at your own risk. This is the process I use in similar situations and it always works for me.

Joel
__________________

__________________
I created this place. I hyped a band.
Now I own an ad agency. We hype brands.
All roads for me lead back to U2. Ain't it grand.
FB me. IG me. Tweet me.
Elvis is offline   Reply With Quote
Old 04-19-2006, 03:50 PM   #3
Sizzlin' Sicilian
Forum Administrator
 
Sicy's Avatar
 
Join Date: Jan 2001
Location: Bay Area, CA
Posts: 69,297
Local Time: 09:08 PM
__________________
Sicy is offline   Reply With Quote
Old 04-20-2006, 02:36 AM   #4
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
Elvis, say I manage to screw something up when I use the method you suggested. Could it potentially cause permanent damage?

The laptop is still under warranty so we took it to Best Buy and they recommended a system restore
__________________
Queen Bee is offline   Reply With Quote
Old 04-20-2006, 02:46 AM   #5
Creator of the Blue Crack
 
Elvis's Avatar
 
Join Date: May 2000
Location: Orange County, CA
Posts: 4,008
Local Time: 09:08 PM
When dealing with drivers, nothing is permanent. You can always reinstall them.... so long as you have them.
__________________
I created this place. I hyped a band.
Now I own an ad agency. We hype brands.
All roads for me lead back to U2. Ain't it grand.
FB me. IG me. Tweet me.
Elvis is offline   Reply With Quote
Old 04-20-2006, 02:50 AM   #6
Creator of the Blue Crack
 
Elvis's Avatar
 
Join Date: May 2000
Location: Orange County, CA
Posts: 4,008
Local Time: 09:08 PM
Quote:
Originally posted by Queen Bee

The laptop is still under warranty so we took it to Best Buy and they recommended a system restore

I hate that places always suggest a fricking system restore. Why these people call themselves 'support' i have no idea. Most system restores blow away everything youve installed, saved, and created. There are a few which JUST reinstall the operating system and/or restore the original drivers.

Full system restores should be a LAST resort.
__________________
I created this place. I hyped a band.
Now I own an ad agency. We hype brands.
All roads for me lead back to U2. Ain't it grand.
FB me. IG me. Tweet me.
Elvis is offline   Reply With Quote
Old 04-20-2006, 03:11 AM   #7
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
Alright, thanks again for the input. I'll give it a shot.
__________________
Queen Bee is offline   Reply With Quote
Old 04-20-2006, 08:14 PM   #8
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
The USB hub appears to install after the reboot. I updated the drivers and I got pop-ups saying all the new USB ports are functioning properly, but then when I connect a device I get the same pop-up as before. First it said that the device I plugged in was found and immediately afterwards I get the USB device not recognized error

A system restore definitely won't fix this? Backing up my sister's files to a couple of DVD-Rs, while time consuming, won't be an issue.
__________________
Queen Bee is offline   Reply With Quote
Old 04-20-2006, 10:18 PM   #9
Blue Crack Addict
 
Liesje's Avatar
 
Join Date: Mar 2002
Location: In the dog house
Posts: 19,557
Local Time: 12:08 AM
Don't do a full restore of the OS. If you're going to restore anything, just roll it back to the last time the USB thing was working. Whenever you do full restores, your computer is then vulnerable to tons of viruses, etc, b/c it removes all the security patches and Windows Updates.
__________________
Liesje is offline   Reply With Quote
Old 04-20-2006, 10:27 PM   #10
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
Thanks LivLuv! I'll do that right now.
__________________
Queen Bee is offline   Reply With Quote
Old 04-20-2006, 11:27 PM   #11
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
Aaand that didn't work

I guess a full restore is the last option now.
__________________
Queen Bee is offline   Reply With Quote
Old 04-21-2006, 12:50 AM   #12
Blue Crack Addict
 
Queen Bee's Avatar
 
Join Date: Mar 2003
Location: Please don't shoot him. He's just an intern.
Posts: 17,705
Local Time: 09:08 PM
Quote:
Originally posted by Queen Bee
I guess a full restore is the last option now.
That didn't help either.

__________________
Queen Bee is offline   Reply With Quote
Old 04-21-2006, 09:51 AM   #13
Creator of the Blue Crack
 
Elvis's Avatar
 
Join Date: May 2000
Location: Orange County, CA
Posts: 4,008
Local Time: 09:08 PM
You really should try plugging in the failing usb devices, going to device manager at that time, and uninstalling the drivers for those devices. reboot, then plug each device in and see if it reinstalls. Also, do any of these devices have their own driver disks? have you tried reinstalling them?
__________________
I created this place. I hyped a band.
Now I own an ad agency. We hype brands.
All roads for me lead back to U2. Ain't it grand.
FB me. IG me. Tweet me.
Elvis is offline   Reply With Quote
Old 04-21-2006, 03:43 PM   #14
Blue Crack Addict
 
Liesje's Avatar
 
Join Date: Mar 2002
Location: In the dog house
Posts: 19,557
Local Time: 12:08 AM
Does this device work in any other computer? Maybe the device itself is bad? But yeah, do what Elvis said first, it's usually a driver issue.
__________________
Liesje is offline   Reply With Quote
Old 04-21-2006, 09:23 PM   #15
Rock n' Roll Doggie
Band-aid
 
ntalwar's Avatar
 
Join Date: Feb 2004
Posts: 4,900
Local Time: 12:08 AM
Is the problem with only one USB device or all? I had a similar message once with a notebook mouse, but only with that one device.
__________________

__________________
ntalwar is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -5. The time now is 12:08 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Design, images and all things inclusive copyright © Interference.com