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Old 02-10-2012, 05:16 PM   #1
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My Sons Laptop

Hi folks. My Sons laptop that he got for xmas has mysteriously started playing up tonight.
At first it wouldnt boot up, but thro persistance and doodling about, i managed to get it to fire up. Problem is, to do the most BASIC of tasks (ie start google chrome, try to to start anything up) takes literally minutes to complete. I managed to do a get the laptop back to a previous system Restore point, but alas, tis the same as before.
Im thinking it might be a hardware issue, but equally....it could be a virus.

(ps, assuming its new, because i wasnt there when he opened the laptop, i dont think there was any factory restore discs made) I have tried to text his mum to get some info out of her...but shes the worlds worst for not getting back to people. Id be a lot happier if she told me she bought it new and local, that way...she can take it back to the shop.

anyone suggest anything?
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Old 02-11-2012, 08:18 AM   #2
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Could be a virus, after the initial failed bootup has it been ok going on and off? Also have you opened up the task manager and looked at the processes section is there anything that is taking up a lot of system memory or cpu usage and you don't actually know what it is? Viruses can often slow the system down to crawl this way...i'd suggest you use whatever anti-virus program you have to do a sweep of the system. Otherwise I guess it could be hardware.
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Old 02-11-2012, 12:39 PM   #3
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I looked at the processes. CPU useage was only 15% and memory was fine too.

The Norton 360 anti Virus which was on the system wont run, there seems to be errors, so i installed Microsfot essentials, which i am running in safe mode, and it seems to be stuck on 77 items scanned (after running for 20 mins). Im DETERMINED to get to the bottom off this and get Lew's laptop working
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Old 02-11-2012, 12:41 PM   #4
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Am i being naive, but shouldnt the fact that my sons laptop had Norton 360 installed have prevented virus causing problems? If thats NOT the case, whats the point in Anti Virus software?
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Old 02-11-2012, 01:00 PM   #5
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I would stick with Microsoft Security Essentials for decent virus protection in the future. The real issue with worms and viruses though is just that the best anti-virus protection in the world won't help if the user of the computer is actively (unknowingly) downloading and installing things with viruses in them. If your son is downloading a lot of music or software from, let's say Bittorrent or other places where free things are found, these files may be bundled with viruses.

The easiest way to fix your current issues would probably be to virus scan and then remove any important personal documents from the computer via USB key, than just re-install Windows from scratch (whether the laptop came with a recovery CD or a recovery partition, use that).

If the computer is still acting up after a fresh install of Windows, you have a hardware issue. If it runs smoothly, you had a virus issue and need to email your son some Googled articles on best practices for not unwittingly downloading pirated software with trojans in it.
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Old 02-11-2012, 01:18 PM   #6
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while the laptop is new, unfortunatley, i HIGHLY doubt his mother had the intuition to make rescue discs when it was first run. So im guessing there will be no form of software to rely on. I gave up after an hour of running the Microsoft essentials, as it had only scanned 91 items. Im now trying to get online and run a scan thro Mcafee. At east that would rule in or out a virus
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Old 02-11-2012, 01:52 PM   #7
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Just order a replacement disc for the operating system on the computer (Windows 7 32-bit or 64-bit, whichever) directly from Microsoft and reinstall Windows from scratch.

The laptop will have the license key on a sticker on the underside or with the documentation that came with it.

http://answers.microsoft.com/en-us/w...2-c9f8fff28bfd
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Old 02-11-2012, 02:01 PM   #8
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OK....i can rule out online scan too.....its taking forever to do the smallest tasks. Im hoping its a hardware fault, that way it will have to be fixed by whoever the ex bought the laptop from
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Old 02-11-2012, 02:13 PM   #9
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Quote:
Originally Posted by Canadiens1131 View Post
Just order a replacement disc for the operating system on the computer (Windows 7 32-bit or 64-bit, whichever) directly from Microsoft and reinstall Windows from scratch.

The laptop will have the license key on a sticker on the underside or with the documentation that came with it.

How to order replacement Microsoft Products and discs. - Microsoft Answers
That link appears to only be for US and Canada based Customers. I dont think we can get free operating system discs in UK?
I know you can buy system Recovery Discs for most computers...but some are about £50.....that is asuming its a virus, which i hope its not
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Old 02-11-2012, 04:25 PM   #10
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norton also sort of blows.
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Old 02-11-2012, 04:42 PM   #11
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Originally Posted by IWasBored View Post
norton also sort of blows.
Haha.....a big ....fat...YUP from me on that!!! :P
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Old 02-11-2012, 06:22 PM   #12
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I found my copy of Ubuntu. if i installed that fresh, over the top of Windows 7, would that wipe the virus etc?

If so....is ubuntu pretty user freindly for a 12 yr old?

Also....can Google Chrome be used etc?
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Old 02-11-2012, 07:03 PM   #13
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Awh...i cannot believe this.....even that isnt doing anything. It does nothing. The disc starts up, gives me options, when i choose Install....it starts promising, but soon dies a death. Im now thinking the hard drive might be goosed? Anyone agree? This is seriously getting me down
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Old 02-11-2012, 08:23 PM   #14
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Sorry I didn't see this until now. This is what I deal with every day at my job (I work for a college and do all the student laptop repairs).

Sometimes extreme slowness (in general, not seemingly related to any specific processes or software programs) is indicative of drive failure. When it freezes up, stick your ear to the keyboard. What do you hear? Is it making any noise in a patterned, rhythmic fashion?

What brand of computer is this? Several come with diganostic partitions, diags in the BIOS, or other options. Post the make and model and I'll tell you the best way to run a hard drive diagnostic.

Personally I wouldn't reinstall the OS without ruling out a hardware problem first but that's just me. If there is a problem with the hard drive it should be replaced under warranty (most come with a 1 yr manufacturer warranty) and if it's a Dell, the new drive will come pre-loaded with the same OS and software that were on the computer when you bought it.
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Old 02-11-2012, 08:32 PM   #15
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Hi Liesje....because of my trying things (since it was goosed anyhow).....the ONLY thing i can get into now is BIOS.

The laptop is only 7 weeks old, so would still be replaceable under warranty.

Its a Toshiba Sattelite C660-2d7.

According to my son...it was working about one hour before he came here. He arrives here, tries to fire it up and its from there the problems started

Im just heading to my bed...as its -1.40 am here....but i will check back here in the morn. Hopefully you can at least put me out of my misery. Im HOPING that its a hardware failure, as it will then be the shops responsibility to correct......failing that...could be looking at having to find a small fortune to get it fixed, and with not being able to work coz of health probs...i dont have much spare cash
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