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Old 03-13-2003, 12:01 AM   #1
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Snapfish is officially f****d

I got an email from snapfish this week about account activation and how you need to buy stuff from them to keep your account active. I emailed them asking why I had gotten that letter when I had ordered from them twice in the last 6 months. I got an email back from them saying they showed that I hadn't ordered anything in the last 12 months, and saying maybe I had ordered with a different account blah blah blah, when I only have one snapfish account.

I know I ordered a greeting card back in December before Christmas because I was thinking about ordering all my Christmas cards from snapfish, but I ran out of time....I also purchased another greeting card in January. Thank God I still had the mailer and invoice copy, as I had previously deleted the e-mail confirmation out of my almost full hotmail box.

The date on the invoice indeed is January 17, 2003. I just emailed them a copy.


They better not cancel my account

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Old 03-13-2003, 12:07 AM   #2
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Bastards. They better not do that to me. I ordered some prints a couple months ago.

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Old 03-13-2003, 12:33 AM   #3
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This is another reason I decieded to buy my own website... all of the storage space I want
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Old 03-13-2003, 06:37 AM   #4
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Good for you, Trevor!!!!!!!!

I want my own web site too, but I am poor. I'm hoping to start a Ryan site later this year, if things go as planned.

Oh...and I my Bono stickers I got from Snapfish...but I love them so much that I've only used one so far cuz I wanna save 'em.

I need to mail stuff to more people from here.
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Old 03-13-2003, 10:10 AM   #5
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I thought the title said "Spanish", not "snapfish"......I was obviously wrong.
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Old 03-13-2003, 10:29 AM   #6
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I got an email back from them this morning saying they can't read attachments and they asked for the order ID number. In the letter I had sent them I included the order number in the text of the email and the attachment scanned copy of the invoice. So I just sent them the order number again, a second time. Can't they even read??????

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Old 03-13-2003, 10:31 AM   #7
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and as a side note, I suggest to anyone who has a snapfish account, to keep copies of the order invoice when you order stuff from them just in case something happens like this to you
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Old 03-13-2003, 10:50 AM   #8
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well this is seriously f*****d. I decided to call their customer service phone number because I seemed to be getting no where with the emails, and apparently to keep the account active you have to order actual photos...things purchased from cardstore.com don't count towards keeping your account active.

BC, I don't know if your stickers count in keeping your account active...if they were from cardstore.com, then they don't

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Old 03-13-2003, 02:23 PM   #9
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Well, that's just stupid.

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Old 03-13-2003, 07:23 PM   #10
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Quote:
Originally posted by ABEL
BC, I don't know if your stickers count in keeping your account active...if they were from cardstore.com, then they don't

It went through ipads.com.

They BETTER count.
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Old 03-13-2003, 09:09 PM   #11
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I think the sales have to be directly from snapfish.com according to what the lady told me today...ipads.com and snapfishcardstore.com are not snapfish
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Old 03-13-2003, 09:12 PM   #12
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What a rip-off. This is *not* cool.
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Old 03-13-2003, 11:49 PM   #13
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well, i guess my account is going to get cancelled. i don't have any reason to buy anything from them.

oh well, not really worth my time anyway...although that means it's going to eat my sig...
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Old 03-14-2003, 12:04 AM   #14
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Just order a print or two for like a buck
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Old 03-14-2003, 12:08 AM   #15
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NEW demon cat?
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Old 03-14-2003, 12:27 AM   #16
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I bet I know which demon cat
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Old 03-14-2003, 12:37 AM   #17
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I'm getting a kitty of my own when I get back from Vegas
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Old 03-14-2003, 12:57 AM   #18
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*has something for Sicy when she gets to Vegas

I knew that
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Old 03-14-2003, 06:31 AM   #19
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crys

Quote:
Originally posted by ABEL
I think the sales have to be directly from snapfish.com according to what the lady told me today...ipads.com and snapfishcardstore.com are not snapfish
WTF???

Well, like everything I browse for goes through ipads...WTF are we supposed to buy then???????
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Old 03-14-2003, 08:22 AM   #20
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I'm about to give up already....yesterday I started to place an order for wallet prints, but didn't complete it cuz I've been waiting for an answer from them about the order from Jan. 17. Big mistake...the next email I got was like "we do the wallets but we have no credit card info from you". I never comleted placing the order yet, and I never emailed them asking about it!!!!!!!!! aaaaaaaaaaahhhhhhhh. I just want to save all my photos when I get back from Vegas (hope they don't cancel my account by then) and forget it already. This has been like trying to talk to a brick wall.

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