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Old 07-18-2007, 12:45 PM   #1
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IO: My Macbook Blows

Got it at the end of May as a graduation present... worked fine for a few weeks but began developing a problem where it would come up with a message announcing that the computer needed to restart. The problem got continually worse, eventually to the point where it would do it sometimes three times within 15 minutes. I tried reinstalling Mac OS X (without erasing everything) but that didn't work. Took it into the Apple store Friday, they shipped it out to be fixed, got it back yesterday and...it still has the same problem. So I erased everything and reinstalled Mac OS X...and it still has the problem.

Apple should give me a new computer imo

thoughts?
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Old 07-18-2007, 12:49 PM   #2
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Other than hitting it and turning it off and on again I have little tech knowledge...

Vorsprung durch Technik?
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Old 07-18-2007, 12:50 PM   #3
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is it a kernel panic? mine would do that shit. they ended up giving me a new one after keeping mine forever. i lost all my data, including my research. i can't believe i was able to graduate on time

but yeah, call mac and tell them you're gonna get a dell. that'll encourage them
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Old 07-18-2007, 12:59 PM   #4
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Originally posted by unico
is it a kernel panic? mine would do that shit. they ended up giving me a new one after keeping mine forever. i lost all my data, including my research. i can't believe i was able to graduate on time

but yeah, call mac and tell them you're gonna get a dell. that'll encourage them
kernel panic it is. i'm calling them now, but i'm thinking i'll prolly go bck to the apple store tomorrow and demand a new computer.

i want to make sure my computer works before school...
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Old 07-18-2007, 01:26 PM   #5
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Originally posted by AtomicBono


kernel panic it is. i'm calling them now, but i'm thinking i'll prolly go bck to the apple store tomorrow and demand a new computer.

i want to make sure my computer works before school...
you're calling now? take a nap. but wake up after 1 hour bc they will play a u2 song. I got "the hands that bored america", and then i went back to sleep. I think they picked up the phone somewhere around dinner time

and yes, demand a new one because no matter how many times they get you to reboot the system it will still fuck shit up.

apparently there were macbook pros that were made during a certain date that had this problem, and we all got new ones. looks like you're experiencing the same stuff.
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Old 07-18-2007, 01:58 PM   #6
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Yeah, well, it actually only took about 8 minutes to get someone on the line. He did have me reboot it about eleventy billion times "hold this key...hold that key...hold these keys...hold every key ever..." admittingly so far it hasn't kernel panicked now but airport keeps messing up, like it'll say it has 4 bars yet nothing works or loads, so I'm not even uisng the laptop right now

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Old 07-18-2007, 02:03 PM   #7
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yeah, mine did the same. they just gotta give you a new one. unfortunately, i don't think you can just take it to the store and switch. you gotta get a case number and all that fun. try calling the store you got it from though, see what they say.

im sorry, when they work they are really great computers. i know you just got it and you want to be able to use it
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Old 07-18-2007, 02:15 PM   #8
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i'm consdering buying a MacBookPro very soon.

should i reconsider? can anyone out there give me Mac advice?
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Old 07-18-2007, 02:28 PM   #9
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I got a pro. to be honest, i wish i had went with the macbook instead. i'm not as computer savvy as i used to be, so i'm really not using it to the fullest potential. i used to make graphics and such.

but...then again...you do films, right? pro might be the way to go! how about you buy the macbook and we'll trade. as a bonus i'll let you keep all of my bono pics
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Old 07-18-2007, 02:39 PM   #10
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Originally posted by unico
yeah, mine did the same. they just gotta give you a new one. unfortunately, i don't think you can just take it to the store and switch. you gotta get a case number and all that fun. try calling the store you got it from though, see what they say.

im sorry, when they work they are really great computers. i know you just got it and you want to be able to use it
Yeah, I mean, it worked fine the first few weeks I had it and I loved it. I got a case number from the call and he said to call back if it kernel panciked...it hasn't done that yet but I also haven't been using it because of the internet issue. Should I call about that? I went ahead and scheduled an appointment for tomorrow at the apple store anyway.
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Old 07-18-2007, 02:41 PM   #11
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yeah i think you should call them again. they keep a log. so showing that you had to call multiple times about your computer will encourage them to get you a new one.
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Old 07-18-2007, 03:22 PM   #12
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Well, I called again (actually it kernel panicked again as soon as I got on it lol)... the lady I talked with consulted a specialist and apparently they are aware of the problem and have been working on some sort of software update, but for now I should get an ethernet cable and connect directly to the internet, and she has no clue when the software update will be available (and the article which she got it from is top-secret or some shit and she can't send it to me)? I'm pissed. The DSL router is on the third floor in my dad's room and my room is on the second floor, so we'd have to get some giant-ass cable and run it across the ground and it would be all, in the way, and like she said they're not expensive but really, should I have to spend any money on something that's not my fault at all?

I think I'm still gonna go in to the apple store tomorrow and...complain or something, I dunno. One of the main reasons I wanted a Mac was to not have to deal with bullshit problems like this.
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Old 07-18-2007, 03:28 PM   #13
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Quote:
Originally posted by AtomicBono
Well, I called again (actually it kernel panicked again as soon as I got on it lol)... the lady I talked with consulted a specialist and apparently they are aware of the problem and have been working on some sort of software update, but for now I should get an ethernet cable and connect directly to the internet, and she has no clue when the software update will be available (and the article which she got it from is top-secret or some shit and she can't send it to me)? I'm pissed. The DSL router is on the third floor in my dad's room and my room is on the second floor, so we'd have to get some giant-ass cable and run it across the ground and it would be all, in the way, and like she said they're not expensive but really, should I have to spend any money on something that's not my fault at all?

I think I'm still gonna go in to the apple store tomorrow and...complain or something, I dunno. One of the main reasons I wanted a Mac was to not have to deal with bullshit problems like this.
that is a load of crap. i'm totally not kidding mine did the SAME shit! i was like "nuh-uh. i didn't get my macbook pro so i can PAY for friggin internet! i'm gonna steal from my neighbors because i want to, damn it!"

it is lame. the airport card sucks because there is something wrong with that part of the logic board. tell them to replace it NOW.

i hope the store takes care of you. i know apple has to receive your machine and confirm it sucks themselves before you can get another one. hopefully they won't give you hell. once you get one that works you'll love it, i promise.
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Old 07-18-2007, 03:47 PM   #14
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Originally posted by unico


that is a load of crap. i'm totally not kidding mine did the SAME shit! i was like "nuh-uh. i didn't get my macbook pro so i can PAY for friggin internet! i'm gonna steal from my neighbors because i want to, damn it!"

it's so true! well we have a wireless router here but at my mom's I just steal the nieghbor's...

yeah I think tomorrow I will simply tell them about the phone calls and explain that it is simply not feasible for me to connect directly with an ethernet cable and I don't think I should have to buy something for my computer when the issue is not my fault at all.

and then i'll be like UNNNNGHHHH YEAH CMON FUCK YOU I WONT DO WHAT YOU TELL ME



(and I'm sure I'll love it once it actually works, I loved it before it started screwing up...thanks for your support in this, nice to know someone who went through the same stupid issues)
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Old 07-18-2007, 05:43 PM   #15
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muthafuckaaaaaaaaaaaaas!!! UNNNNGGGGGGHHHHHH!

you tell them girl!
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