Wow, Verizon employees are idiotic - U2 Feedback

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Old 01-08-2007, 04:23 AM   #1
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Wow, Verizon employees are idiotic

Man oh man this gives me a headache

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Old 01-08-2007, 08:29 AM   #2
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they just let go 13% of the management head count....myself included.
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Old 01-08-2007, 08:48 AM   #3
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HEY! What's up, man?

This topic makes me lol.
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Old 01-08-2007, 09:30 AM   #4
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I would say:

SOME of the employees at Verizon are idiotic.
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Old 01-08-2007, 09:40 AM   #5
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"Do you recognize there is a difference between 1 dollar and 1 cent?"

"Definitely"

"Do you recognize there is a difference between half a dollar and half a cent?"

"Definitely"

"Then, do you therefore recognize there is a difference between .002 dollars and .002 cents?"

"No"

The funny thing is this wasn't just one employee. This was a sales person, a constumer rep, their manager, and the manager's manager who all didn't know the difference between .002 dollars and .002 cents. It's basically a company wide fuckup. They advertise their rate as .002 cents per kilobyte for downloads, as thats what all their sales reps say, but then they charge .002 dollars on the bill. So they are charging their customers 100 times more than they are saying.
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Old 01-08-2007, 10:11 AM   #6
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ok, i got through about three minutes of that before i was done.

incompetency is just everywhere these days. it's unbelieveable.

there is no such thing as customer service anymore.

it's just bodies filling space.
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Old 01-08-2007, 10:40 AM   #7
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I agree beegee!

Unfortunately, there is anew breed of worker out there in the U.S. - I see it when I am trying to hire.

The generation coming up has a short attention span - and that carries over into the work place. We are preparing ourselves to hire people that we know will not be with the company longer than two years.

At the same time, companies are "dumbing down" the jobs.
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Old 01-08-2007, 11:32 AM   #8
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There was an obvious miscommunication here. Granted, the customer service reps should be able to do basic math, so they are still held accountable. But all the guy had to do, instead of telling them to pull out a calculator over and over again, is explain the conversion to dollars. All he said was they didn't convert to dollars. When he asked them to do the calculations, he could've had them convert .002 cents to .002 dollars first.

He kept repeating the same thing and so did they. It gave me a headache.

And then he ends it with "im gonna put this on my blog." I don't really like how now as a society we've resorted to this type of passive-aggressive behavior instead of continuing to try and meet other people where they were at. This happens all the time, not just with companies, but I've even seen my students do the same thing. I wanna shake them and say "learn how to talk to each other!"

I mean, clearly, he was in the right. The verizon reps wanted to help him but he was over their heads, and he didn't really change his tactics. But just repeating the same argument over and over isn't going to accomplish anything. I know he shouldn't be held responsible for training verizon reps. But if all he wanted to do was try to get them to understand his point, he could've explained that better.

At least, I think I would've handled it differently than he did.
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Old 01-08-2007, 11:35 AM   #9
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Listen, I never have gotten a grade better than a C in a math class. I hate it.

But I will tell you that I understood what the kid was trying to say and I could actually do the math on this problem on a chalkboard, in front of a class, and turn around without being beat red in the face like I usually would be because of embarrassment.

So, dumbing down jobs eh zoney? Will you hire me?

Miss Mia,
You are exactly right though. This is why there honestly is a different breed for teaching.
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Old 01-08-2007, 11:48 AM   #10
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Too funny, although I agree about the blog comment. That was just as idiotic.
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Old 01-08-2007, 12:24 PM   #11
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Yes, some are. I've had some good and some bad, and the good ones will admit the bad ones are bad when they have to re-take you through everything the other one screwed up with their idiocy. I have had so much trouble with my DSL and half the time you get someone reading from a list in English they don't understand telling me stuff that I already know from the last time I had trouble and always giving me two conclusions: either my modem is broken, or my 'house' is the problem. My house?? Neither ever turns out to be true, once I get someone who actually knows what they are doing!

The bad ones are idiots, and they are useless so why even hire them? It seems the jobs are outsourced to India and you never get an American anymore.

On the phone service, I have been told all different things by different people, each one telling me the other person was wrong, I don't know what to believe. So I get no help.
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Old 01-08-2007, 12:34 PM   #12
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Quote:
Originally posted by bonosgirl84

incompetency is just everywhere these days. it's unbelieveable.

there is no such thing as customer service anymore.

it's just bodies filling space.
Depends on where you look. If the company/organization actually cares about customers, this isn't an issue. My title is "Customer Support Specialist" and for my job I had to have a college degree in a related field (a master's is a plus), I'm required to study for and take various certification tests, and I'm required to sit for a minimum amount of training programs and seminars hosted by third parties. I worked for four full years at this job before I moved up into this position. Basically, I have to take initiative and know what I'm talking about, not read off of some sheet of generalized documentation.

IMO, it's not the employees, but the company that hires these kinds of employees. If that's all they're required to do, we can't really blame them. Like Jeff said, companies are dumbing down jobs, it's not that employees are getting dumber. The standard has been lowered, giving people who really have no business in customer support all these jobs. Obviously they are about selling product and not servicing said product.

Since I know first hand how challenging customer service can be when you take it seriously, I intentionally avoid companies that my friends have complained about. Also, I've found that if I ever do have to resort to calling a tech support and I let them know in passing that I also manage a call center for tech support, I get slightly better results.
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Old 01-08-2007, 01:11 PM   #13
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Why didn't he just tell them that he was charged $72 instead of 72 cents?
He didn't say it once.

I mean, I'm very bad in maths as well, but I understood his point immediately. Still it is, of course, very confusing when someone is trying to do maths with you over and over again that are in this .00 area.

Of course it's an embarrassment when several people aren't able to see the difference between .002 dollars and .002 cents, but still he could've made it easier.
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Old 01-08-2007, 01:25 PM   #14
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Quote:
Originally posted by Vincent Vega
Why didn't he just tell them that he was charged $72 instead of 72 cents?
He didn't say it once.
that's exactly what i mean. it would've made the whole problem a lot easier if he'd reconsidered his tactics. he was just as foolish as they were.
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Old 01-08-2007, 02:02 PM   #15
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Quote:
Originally posted by Got Philk?
This is why there honestly is a different breed for teaching.
And thats why you're going to be an awesome teacher
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