every single time i enter my code i get the same message.
Your access code has not been accepted.
The code you submitted is either not a valid code, or has already been used. Please reselect the show of your choice from the list below and check that you have entered your case sensitive access code correctly. If you continue to experience a problem with your access code, please email Gateway Help clearly specifying your access code, your name and the exact nature of your problem in order that we can handle your enquiry efficiently.
i even restarted my pc.
cookies been deleted, tried on two machines, restarted each of the machines, sent two emails.
it's crock of dog-poo