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Old 07-25-2008, 01:21 AM   #781
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Well, guys, I'm fucking tired, and, while I did download some music, my iPod apparently isn't working or something, because when I try to hook it up to the computer there's no response. Meh.

I'm tired from NY, so I'm out for tonight. Also, from tonight till Sunday, I'll not have my computer, so my posting will be limited mostly to nighttime.
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Old 07-25-2008, 01:22 AM   #782
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oh and comcast's tech support. let's see...

"our service is down. the light on the modem is flashing"
"okay, unplug the modem and reboot your computer"
"i've already tried that"
"okay. unplug the modem and reboot your computer"
*wondering how that will fix anything* "fine...okay still the light flashes"
"okay. unplug the modem and reboot your computer"
"how will doing this for the fifth time magically fix it? the signal needs to be resent. works every time"
"okay. unplug the modem and reboot your computer"

i swear the tech support agents acted like it cost them money to send signals to our modem. i know they have scripts to go through, but doing the same thing ten times will always yield identical results.
Dear God, I had to drag an alternative out of their tech support guy. Turned out, our modem had died. They wouldn't have dared think it wasn't anything a good reboot could fix, though.

Honestly, they couldn't get off the reboot for fifteen minutes.
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Old 07-25-2008, 01:23 AM   #783
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see, even that wouldn't work for me. the only time our internet ever goes down is ~2 am.
Some of the ISPs here roster a nominal emergency support from midnight to 7am. They won't help you if it's just your modem that's fucked up, but if it's a serious outage, you can report it and get their tech staff onto it.

For me, I can't recall if Internode has gone 24/7 or still has a midnight to 7am gap (haven't had to call their tech support in literally years), but they give all their customers 10 hours of backup dialup for free each month, so that's enough to see you through to 7am if it dies at 12:01am.
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Old 07-25-2008, 01:23 AM   #784
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Seriously? I didn't think it could get much worse than Time Warner.
Until we got AT&T...

Cable might've been a pain in the arse but the service from Time Warner was so much more reliable than this. Not to mention they don't even offer us high speed where we live.
wow, really? i don't think we've had our service cut out once :hopes she isn't jinxing this:

back when i had dial-up, which we had for about 18 months, we had bellsouth, which is now part of AT&T. then we switched to road runner, which was the first company in our area to offer high speed internet. then they changed names to time warner, then comcast. it got worse with each name change and i finally convinced my mom to switch to dsl
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Old 07-25-2008, 01:24 AM   #785
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Yes. I LOL'd for all too long at that. Had to take a screencap.
Patrick Bateman, FTW
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Old 07-25-2008, 01:25 AM   #786
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Dear God, I had to drag an alternative out of their tech support guy. Turned out, our modem had died. They wouldn't have dared think it wasn't anything a good reboot could fix, though.

Honestly, they couldn't get off the reboot for fifteen minutes.
i know! we had that happen too. in our case, the reason we kept losing our connection is because our house wasn't wired properly or something for cable tv AND internet. so once they got in that big box outside our house, we stopped having random outages.

and you'd think when they suggest a technician come to your house, they'd expedite matters. nope, it was always 4-5 days before someone was free. wtf
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Old 07-25-2008, 01:25 AM   #787
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Originally Posted by KhanadaRhodes View Post
oh and comcast's tech support. let's see...

"our service is down. the light on the modem is flashing"
"okay, unplug the modem and reboot your computer"
"i've already tried that"
"okay. unplug the modem and reboot your computer"
*wondering how that will fix anything* "fine...okay still the light flashes"
"okay. unplug the modem and reboot your computer"
"how will doing this for the fifth time magically fix it? the signal needs to be resent. works every time"
"okay. unplug the modem and reboot your computer"

i swear the tech support agents acted like it cost them money to send signals to our modem. i know they have scripts to go through, but doing the same thing ten times will always yield identical results.
"But...wait...is it plugged in???"
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Old 07-25-2008, 01:28 AM   #788
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Ha. Ironically, that's always when they turned ours off.
And it's when ours with this service likes to go out.
yeah, i swear it's like "last one out of the office, turn off everyone's connection!"
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Old 07-25-2008, 01:28 AM   #789
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Evening people
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Old 07-25-2008, 01:28 AM   #790
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wow, really? i don't think we've had our service cut out once :hopes she isn't jinxing this:

back when i had dial-up, which we had for about 18 months, we had bellsouth, which is now part of AT&T. then we switched to road runner, which was the first company in our area to offer high speed internet. then they changed names to time warner, then comcast. it got worse with each name change and i finally convinced my mom to switch to dsl
Yep, our satellite cuts out all the time, even when it doesn't rain and our phone loves to play "lose the dial tone". In which case, meaning I can't connect to the internet either. And calling them for tech support is even more of a hassle because they transfer to 74258973498237589 people that you can't fucking understand and your problem goes unsolved. And similarly, when you report a problem via their computers, you pretty much just have to HOPE someone will come out and fix it.
Our Time Warner had quite a few screw ups too, but it wasn't requiring us to jump through telephone hoops to get it fixed.

The only high speed internet provider in my end of town right now IS Time Warner. Which we've had once. There's no DSL out here yet because it's just too small a place, I guess. But if we move even just down the street, I think we can get it.
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Old 07-25-2008, 01:29 AM   #791
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"But...wait...is it plugged in???"
"okay, you must not have it plugged in. plug it in, then unplug the power AND THEN the cable (as if the order makes a difference between it working or not). then reboot the computer"

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Old 07-25-2008, 01:30 AM   #792
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yeah, i swear it's like "last one out of the office, turn off everyone's connection!"
Ugh, I know, right? That has happened with both Time Warner and AT&T.
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Old 07-25-2008, 01:31 AM   #793
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"okay, you must not have it plugged in. plug it in, then unplug the power AND THEN the cable (as if the order makes a difference between it working or not). then reboot the computer"

Rebooting does help a large percentage of the time, but you shouldn't have to do it more than once. That's just stupid.
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Old 07-25-2008, 01:32 AM   #794
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Evening people
Hey Ian.
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Old 07-25-2008, 01:32 AM   #795
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G'day, Ian.
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"Who buys U2 records anyway? It's just music for plumbers and bricklayers. Bono, what a slob. You'd think with all that climbing about he does, he'd look real fit and that. But he's real fat, y'know. Reminds me of a soddin' mountain goat."
"And as for Bono, he needs a colostomy bag for his mouth."

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