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Old 07-25-2008, 01:14 AM   #766
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We don't even have Comcast here. We have Time Warner.
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Old 07-25-2008, 01:15 AM   #767
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My family has the Comcast Triple Play: Comcast digital cable, Comcast High Speed Internet, and Comcast home phone service. It's all average, but it's a pain in the ass to work through problems with them.
we have a similar bundle with AT&T. they provide our home phone and dsl company, and we could also bundle our directv, but we like it as is, so there's no point in changing it.
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Old 07-25-2008, 01:15 AM   #768
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The big ISPs here seem to rely on their good name exposure to hook n00bs who don't know there are much better smaller ISPs out there. So all these people who know nothing about the Internet sign up on plans that are shocking value and think they're getting a bargain since it's bundled with their phone plan and they get a discount on their bill of FIVE DOLLARS A MONTH WOWZ0RZ.
It's easy to do so, too, since so many people are either lacking in knowledge or don't have the time to look deeper into other options.
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Old 07-25-2008, 01:15 AM   #769
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We don't even have Comcast here. We have Time Warner.
we had time warner here for the longest time, but they finally switched to comcast a year or so ago. amazingly, the customer service went from worse to...worser.
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Old 07-25-2008, 01:15 AM   #770
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I'm walking on sunshine! Woah-oh!
Was he really listening to Katrina and The Waves? I wouldn't put it past him. Been a while since I've seen the movie. Read the book recently though.
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Old 07-25-2008, 01:16 AM   #771
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I will finally be able to see the Big Ten Network come August, after Comcast and them disputed with each other for over a year.
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Old 07-25-2008, 01:17 AM   #772
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exactly

tell me how a big business can NOT offer 24/7 tech support? it's fucking impossible.
Here, even the little ISPs seem to be able to do tech support from 7am to midnight with short waiting times.

Internode is so the best ISP ever.
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Old 07-25-2008, 01:17 AM   #773
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I will finally be able to see the Big Ten Network come August, after Comcast and them disputed with each other for over a year.
i've had it since its inception
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Old 07-25-2008, 01:17 AM   #774
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We use Atlantic Broadband, but I hate them with a passion. They shut the internet down whenever they feel like it, and their support is crap.

They wanted us to sign up with their phone service, but fuck them.
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Old 07-25-2008, 01:17 AM   #775
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Here, even the little ISPs seem to be able to do tech support from 7am to midnight with short waiting times.

Internode is so the best ISP ever.
see, even that wouldn't work for me. the only time our internet ever goes down is ~2 am.
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Old 07-25-2008, 01:18 AM   #776
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we had time warner here for the longest time, but they finally switched to comcast a year or so ago. amazingly, the customer service went from worse to...worser.
Seriously? I didn't think it could get much worse than Time Warner.
Until we got AT&T...

Cable might've been a pain in the arse but the service from Time Warner was so much more reliable than this. Not to mention they don't even offer us high speed where we live.
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Old 07-25-2008, 01:18 AM   #777
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Was he really listening to Katrina and The Waves? I wouldn't put it past him. Been a while since I've seen the movie. Read the book recently though.
Yes. I LOL'd for all too long at that. Had to take a screencap.
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Old 07-25-2008, 01:19 AM   #778
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It's easy to do so, too, since so many people are either lacking in knowledge or don't have the time to look deeper into other options.
Yeah, and then there are some people who seem to equate being a large ISP with being more reliable and reputable than a smaller one.

In my experience, often the medium sized ISPs are the best. Some small ones are dodgy, so you need to be wary, and ALL big ones are greedy and know nothing of customer service.
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Old 07-25-2008, 01:19 AM   #779
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see, even that wouldn't work for me. the only time our internet ever goes down is ~2 am.
Ha. Ironically, that's always when they turned ours off.
And it's when ours with this service likes to go out.
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Old 07-25-2008, 01:20 AM   #780
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oh and comcast's tech support. let's see...

"our service is down. the light on the modem is flashing"
"okay, unplug the modem and reboot your computer"
"i've already tried that"
"okay. unplug the modem and reboot your computer"
*wondering how that will fix anything* "fine...okay still the light flashes"
"okay. unplug the modem and reboot your computer"
"how will doing this for the fifth time magically fix it? the signal needs to be resent. works every time"
"okay. unplug the modem and reboot your computer"

i swear the tech support agents acted like it cost them money to send signals to our modem. i know they have scripts to go through, but doing the same thing ten times will always yield identical results.
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