Error message help

[meegannie]

My new laptop keeps getting the same error message, usually once per day, sometimes even when no one is using it. The blue error screen comes up for a split second, then the screen goes black with a flashing cursor, but you can't do anything and I have to unplug it and take out the battery for it to reboot.

The "serious error recovery" message I get when Windows XP restarts says BCCode: 1000008e BCP1: C000001D etc. I did the error reporting thing, which directed me to a site to reinstall the driver for my touchpad, but that hasn't solved the problem.

Can ANYONE help? Please?

 

[u2popmofo]

Have you done all the windows updates for your computer? If you still need some drivers or updated programs, that could sometimes cause a computer to crash like that.

If worst comes to worst, try reinstalling Windows.

 

[meegannie]

Yeah, I've downloaded all the updates already.

It's making me angry because it's brand new and has been happening since it was delivered on Tuesday.

 

[deep]

It mixed up your avatar picture, too.

 

[cell]

can you take your computer back and get another one? or have them fix it, maybe?

 

[meegannie]

Well, I bought my computer in Norwich, so I'm calling Evesham tomorrow. I've gotten the message again today and it says it's a problem with a device driver, but doesn't know which one.