Ticketmaster: An Apology to European Fans

[RademR]

Ticketmaster: An Apology to European Fans

Ticketmaster have apologised to U2 fans who found themselves frustrated by technical problems in today's online presale to U2.Com Members.

'Ticketmaster would like to apologise to those U2 Fan Club members who experienced problems in purchasing tickets via the Ticketmaster website today.

'In order to ensure fans were given priority access to tickets, U2's
management instructed Ticketmaster to organise a pre-sale for U2 Fan Club members. Members were given a six-digit code which, for security reasons, was enabled for one-time use only. Tickets went onsale at 10:00am this morning and immediately Ticketmaster experienced an incredibly high level of demand. This resulted in the website, www.ticketmaster.co.uk, offering a slower than normal service. Unfortunately some customers were timed out of the website and found that when they attempted to continue with their transaction, the six-digit code was no longer valid.

An automatic email link had been set up on the website to help any customers with an invalid code. Ticketmaster has been working to resolve issues concerning access codes and will be contacting all customers affected with further instructions on how to purchase tickets.

'There is still ticket availability at all UK venues and we are confident that all those affected by the problem today will still be able to purchase tickets.

'Once again Ticketmaster would like to apologise to those affected by the problem today. Ticketmaster is committed to offering the best possible service and we can assure customers that once we became aware of the problem, we took every possible step to ensure a quick and efficient solution. '

--U2.com

 

[RademR]

but that doesnt get me back my front row seats for the tour opener, now does it?

 

[MURDO]

Ahh, I see. That explains everything. Who would have thought it would get slightly busy at 10am? Oh, and who would have planned what happens if someone using a unique code gets timed out mid-purchased/ And who would have had a plan to deal with the consequent complaints. And who would have told us, within 12hrs, exactly how they would remedy the situation.

A DECENT PHUKEN COMPANY, THAT'S WHO!!!!! OBVIOUSLY NOT TICKETDISASTER OR U2.CON

 

[RademR]

exactly

 

[bigroguk]

i dont want an apology i wanted some decent fucking tickets which i clearly won't be getting now talking of not getting things has anyone got their membership card etc yet????? cause i joined on day one and have got fuck all for my $40 this whole thing is a fucking scam good luck u2 cause i'll be watching some young bands who NEED the money this summer and NOT you and i'll be wanting my $40 back

 

[celia]

I've never been filled with such negativity concerning U2.

That appology doesnt help anyone, talk about Patronising and state the obvious!

I want tickets or my subscription fee back.