i ordered a shirt through u2.com/fanfire the second week of december with 2 day shipping... a week later i e-mailed them asking where it is and i got an e-mail saying they had a problem downloading my information into their database and will be processing the order shortly. i e-mailed them back demanding the 2 day shipping charge be dropped, and it was. a week later i got another e-mail saying my item was out of stock and will be shipped when new orders arrive in three weeks.
in the middle of january... a month and a half after ordering my 2-day shipping item, i e-mailed them again asking where my order was... to which they sent me the exact same generic "we had trouble downloading your information into our database" e-mail, to which i responded to them with a scathing "do you think i'm too stupid to realize that it's the exact same e-mail you sent me a month ago" e-mail, to which they responded with the same 2nd response e-mail they gave me a month ago... so i assume the answer was yes.
i ordered my item, with 2 day shipping, on december 8th. i finally got it on february 3rd.