partygirl33
The Fly
MrBrau1 said:
13 days and still going strong. If this doesn't break me nothing will!! If I can just make it through the MSG sales tomorrow...
MERGED-->Anyone else get a email from TM today regarding Presale?+Ticketmaster email
- Thread starter cmb737
- Start date
The friendliest place on the web for anyone that follows U2.
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If you have answers, please help by responding to the unanswered posts.
13 days and still going strong. If this doesn't break me nothing will!! If I can just make it through the MSG sales tomorrow...
dafish1234
The Fly
- Joined
- Sep 27, 2002
- Messages
- 172
Did everyone who got this email also get shutout in the general sale? I didn't get anything in the presale, sent out a few emails, but did buy 1 ticket in the general sale (not for the venue I wanted, nor for the seats I wanted). Haven't recieved this email yet but hope I will....
U2Girl1978
Blue Crack Addict
Wow what great news for you all! I'm so disappointed that I got nosebleed seats in the presale. 
I couldn't get anything in the regular sale.
I couldn't get anything in the regular sale.partygirl33
The Fly
ok i'm going to try and get some sleep for the sales tomorrow.
and dreams of "dear valued customer" emails danced in her head!
Good luck tomorrow everyone!
and dreams of "dear valued customer" emails danced in her head!
Good luck tomorrow everyone!
I had managed to get tickets in the general sale for two different dates in Chicago before being contacted my ticketmaster to get tickets in GA. They let me go ahead and cancel the one set of tickets. I didn't see about the other set since I might use those instead or sell them to my mechanic who asked me about letting him know about U2 tickets a while ago. If he doesn't buy them I'll offer them on interference and Zootopia. They aren't too bad of seats.
Attention: Lo - Fidelity/ Jeffery K.
The opening day of the presale I got an error message when I hit the submit button when tickets came up for me and couldn't get my tickets back and my password wouldn't work anymore. I called ticketmaster right away and they told me to contact U2.com to get a new password which I knew wasn't going to happen and ticketmaster as such. I went ahead and emailed U2.com politely telling them what happened and was told to follow ticketmasters instructions. I then called ticketmaster back and told them what the person from my previous call and what U2.com had said. They called back later that night and reset my password. I didn't bother them again after that. I didn't buy any presale tickets because they were crappy seats. The email from ticketmaster said, "first come, first serve."
I hope that helps you out and good luck to you.
Attention: Lo - Fidelity/ Jeffery K.
The opening day of the presale I got an error message when I hit the submit button when tickets came up for me and couldn't get my tickets back and my password wouldn't work anymore. I called ticketmaster right away and they told me to contact U2.com to get a new password which I knew wasn't going to happen and ticketmaster as such. I went ahead and emailed U2.com politely telling them what happened and was told to follow ticketmasters instructions. I then called ticketmaster back and told them what the person from my previous call and what U2.com had said. They called back later that night and reset my password. I didn't bother them again after that. I didn't buy any presale tickets because they were crappy seats. The email from ticketmaster said, "first come, first serve."
I hope that helps you out and good luck to you.
oceane
Refugee
Someone posted on atu2.com that they just called U2.com, and they said that only the people whose code didn't work were getting the e-mail. Not everyone who tried and couldn't get tickets. This would be unfortunate for us who didn't specifically have a code problem (but had other problems, or just couldn't get in), but it would be logical that they're not going to contact every single unsatisfied U2.com member.
At least some people are getting tix, so that's great. I don't think it would be realistic to expect everyone to end up happy in the end, but at least they're trying to do what they can.
At least some people are getting tix, so that's great. I don't think it would be realistic to expect everyone to end up happy in the end, but at least they're trying to do what they can.
bonosleftone
Refugee
Got a call from TM and got my GA's back for Philly 5/14 
just for reference, I explained I used to work for Ticketmaster when I got my call back and the lady kind of suggested that I not use the same CC that I bought general onsale tickets on. She said she would have to notate my account if I used the same CC. So apparently they are looking for folks using the same cards too much. Interesting?
Bono's shades
Rock n' Roll Doggie VIP PASS
I'm so happy for everyone who is getting their GAs after all. This is the best news I've seen all week!
jesseu2
Refugee
MrBrau1 said:
i called the last one and it said they open 10 AM, Tix go on sale at 9 AM... That doesn't help! Or do they open 9 AM tomorrow? i wonder if the other call centers are the same?
RademR
Rock n' Roll Doggie VIP PASS
damn, congragulations everyone!!! this is some great news, seems like u2 came through after all.
Now I'm so glad I used my second access code on tickets I didn't want
Now I'm so glad I used my second access code on tickets I didn't want
ladywithspinninghead
Rock n' Roll Doggie Band-aid
gorman said:They called me at 8:30PM central time (about 20 minutes ago).
The tickets are for May 7th in Chicago
Congrats Gorman! You deserve them after everything you've done for us Interferencers! (i.e. posting up all those live links!!!)
Roland of Gilead
Gunslinger
I am glad this is working out for some of you. This definetly eases the pressure I feel about the Vancouver presale now that your codes are being used up. If I don't get what I want, I won't use the code. I'll contact Ticketmaster once the presale is sold out and over and see if I can get what I want then.
fah
Blue Crack Addict
I was just about to send my email to ticketmaster.ca when I chose to read the faqs instead. I starred off the really good part:
What is an Internet Presale?
Occasionally, some events will be available to purchase over the Internet in advance of the general public onsale. These presales frequently require a password that may be distributed by the venue, artist, team, or promoter of either the event or the presale, or distributed by Ticketmaster. Often, these passwords are distributed to exclusive members of clubs or certain other types of groups and cannot be offered to members of the public. Links may be published on the Event Information page at the time of presale. Ticketmaster charge-by-phone and Customer Service representatives usually cannot give out passwords. If an event is scheduled for presale and we are authorized to publish so in advance, the event page may list an "Internet Presale" date in the ticket onsale information. When entering your presale password, please ensure you are entering it in the appropriate box: A presale password is not the same as your My Account password.
Internet presales are usually sold from an allotment of seats, which may not reflect the same availability during the public onsale. Internet presales provide the advantage of exclusive purchasing windows in advance of the public onsale, which often results in less people competing for the pool of available seats.
*****this is the really good part*****
However, Internet presales may also have limited seating available in various areas - these presales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public onsale than those that you purchase through a presale.
*****end of really interesting part*****
We must remind you that Ticketmaster does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a presale with other tickets that subsequently become available.
The Vancouver tickets are still not on sale and there is no pre-sale in sight
What is an Internet Presale?
Occasionally, some events will be available to purchase over the Internet in advance of the general public onsale. These presales frequently require a password that may be distributed by the venue, artist, team, or promoter of either the event or the presale, or distributed by Ticketmaster. Often, these passwords are distributed to exclusive members of clubs or certain other types of groups and cannot be offered to members of the public. Links may be published on the Event Information page at the time of presale. Ticketmaster charge-by-phone and Customer Service representatives usually cannot give out passwords. If an event is scheduled for presale and we are authorized to publish so in advance, the event page may list an "Internet Presale" date in the ticket onsale information. When entering your presale password, please ensure you are entering it in the appropriate box: A presale password is not the same as your My Account password.
Internet presales are usually sold from an allotment of seats, which may not reflect the same availability during the public onsale. Internet presales provide the advantage of exclusive purchasing windows in advance of the public onsale, which often results in less people competing for the pool of available seats.
*****this is the really good part*****
However, Internet presales may also have limited seating available in various areas - these presales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public onsale than those that you purchase through a presale.
*****end of really interesting part*****
We must remind you that Ticketmaster does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a presale with other tickets that subsequently become available.
The Vancouver tickets are still not on sale and there is no pre-sale in sight
Roland of Gilead
Gunslinger
You can always use your code for Seattle and Phoenix fah.
Hang in there.
Hang in there.
fah
Blue Crack Addict
Thanks Roland 
~hangin~
~hangin~
thousandfold
The Fly
Why oh why didn't I get this e-mail?! I assumed that if they were going to fix it, they'd fix it for everybody, since so many people complained. I just e-mailed ticketmaster customer service. Please cross your fingers for me everyone!!
MrBrau1
ONE love, blood, life
Again, not every U2.com member is going to get tickets to Leg 1 w/ their presale code. There is leg 2 in the fall.
U2@NYC
Rock n' Roll Doggie Band-aid
I agree... this is VERY unfair. I am happy for the people that are getting tickets but it is ridiculous that they are not treating every fan that could not buy tickets through the pre-sale the same way... it is totally ridiculous.
Stupid Ticketmaster and U2.com They cannot even do one thing right.
Everyone who could not buy tickets during the pre-sale deserves to get this e-mail... and, since I did not get it, and it is first-come, first-served, I guess I am officially screwed.
Stupid Ticketmaster and U2.com
They cannot even do one thing right.Everyone who could not buy tickets during the pre-sale deserves to get this e-mail... and, since I did not get it, and it is first-come, first-served, I guess I am officially screwed.
MrBrau1
ONE love, blood, life
Again, have a little patience. Most of the shows for this tour are not on sale yet.
U2@NYC
Rock n' Roll Doggie Band-aid
That is not my point, Mr. Brau... my point is that they needed to make the offer to buy seats to everyone and not just a selected group of people... after all, we are all members of U2.com and we all paid the same (and I am not even arguing that since I was a Prop member, I deserved some kind of priority).
U2@NYC
Rock n' Roll Doggie Band-aid
I called Principle to complain about and have not heard back...
Where did you e-mail U2.com?
Where did you e-mail U2.com?
U2@NYC
Rock n' Roll Doggie Band-aid
Let us know how it works.
If you can get anything for MSG, let us know big time.
If you can get anything for MSG, let us know big time.
scarboroughjoe
The Fly
I think it is great that people who had password problems are getting another chance at tickets. I think that is the first ethical thing I have ever seen Ticketmaster do
It has already been said here I think, but people who simply couldn't get presale tickets due to non-password related issues (supply vs demand) or who didn't email Ticketmaster promptly, probably won't get tickets.
My question is that I did have a password problem for New York, did email Ticketmaster promptly, and here is what happened:
response #1 (I believe either the day of the NY presale or the day after):
***
Dear U2.com Subscriber,
Response to U2's Fan Club pre-sale has been phenomenal. If you were
unable to complete your fan club pre-sale ticket purchase transaction,
your access code has already been re-activated.
Please try logging on to the pre-sale again before it ends and using
the
access code that was previously provided to you.
We hope you enjoy the show.
Thank you,
Ticketmaster.com
***
my response to that:
***
Thank you for the response... the thing is that all the tickets
for the
show i want to go to (New York) are now sold out. Is there anything
that can be done? All I want is 2 floor tickets, and not for free, I
want to pay for them... I just want them
Please let me know, thanks,
James
***
response # 2 from ticketmaster - just this morning:
***
Dear James,
Thank you for contacting us regarding U2 concert scheduled in Madison
Square Garden, in New York, NY. Currently, there are no seats remaining
for this event, however, from time to time, a limited number of seats
may be released back into the system for various reasons. We recommend
that you check the site often, particularly as the event date nears, to
see if extra tickets become available. We apologize for the
inconvenience.
If you have any further questions, please reply and include all
previous correspondence.
Sincerely,
Kevin (Customer Support)
***
I have responded to this and we will see what happens... maybe New York is just sold out and there is nothing they can do at this point?
I am still very happy for the people who got tickets. I have a feeling that we are going to hear stories of people 'getting screwed' for the next 6 months, people have to realize that there are just not enough tickets to go around for everyone... yes scalpers are getting them which isn't right... but even if there were no scalpers I still think that demand would much exceed supply.
It has already been said here I think, but people who simply couldn't get presale tickets due to non-password related issues (supply vs demand) or who didn't email Ticketmaster promptly, probably won't get tickets.
My question is that I did have a password problem for New York, did email Ticketmaster promptly, and here is what happened:
response #1 (I believe either the day of the NY presale or the day after):
***
Dear U2.com Subscriber,
Response to U2's Fan Club pre-sale has been phenomenal. If you were
unable to complete your fan club pre-sale ticket purchase transaction,
your access code has already been re-activated.
Please try logging on to the pre-sale again before it ends and using
the
access code that was previously provided to you.
We hope you enjoy the show.
Thank you,
Ticketmaster.com
***
my response to that:
***
Thank you for the response... the thing is that all the tickets
for the
show i want to go to (New York) are now sold out. Is there anything
that can be done? All I want is 2 floor tickets, and not for free, I
want to pay for them... I just want them
Please let me know, thanks,
James
***
response # 2 from ticketmaster - just this morning:
***
Dear James,
Thank you for contacting us regarding U2 concert scheduled in Madison
Square Garden, in New York, NY. Currently, there are no seats remaining
for this event, however, from time to time, a limited number of seats
may be released back into the system for various reasons. We recommend
that you check the site often, particularly as the event date nears, to
see if extra tickets become available. We apologize for the
inconvenience.
If you have any further questions, please reply and include all
previous correspondence.
Sincerely,
Kevin (Customer Support)
***
I have responded to this and we will see what happens... maybe New York is just sold out and there is nothing they can do at this point?
I am still very happy for the people who got tickets. I have a feeling that we are going to hear stories of people 'getting screwed' for the next 6 months, people have to realize that there are just not enough tickets to go around for everyone... yes scalpers are getting them which isn't right... but even if there were no scalpers I still think that demand would much exceed supply.
