Hi all. Forgive me if this is in the wrong area, but I figure this does fall under 'Tour Experiences'.
After the absolute fiasco of the ticket drop for MSG 10/14, I e-mailed guest relations at Madison Square Garden to let them know exactly what happened. Today a guest relations manager called and we spoke at length about the way things were (mis)handled. He was very apologetic, and apparently steps will be taken to ensure that it doesn't go down like that again, but I think it would be beneficial if more people who were involved in the chaos that day were to come forward and let MSG know of their experiences.
The e-mail I used was Customer.Relations@thegarden.com. My letter was very polite and business-like, and I would advise that all correspondence with MSG be similar - respectful, yet firm. If you have something to say about the poor security, the overwhelming presence of antagonistic and violent scalpers, and the general chaos of the entire thing, please contact them. Include your information so that if they wish to contact you in return, they can. If you know the names of the security guards working that day, include them - ESPECIALLY if you know who the supervisor was (he was the guy with the local Vertigo pass, the big red V).
Before the show, I did let U2 security know of the incident and was assured that it would not happen in Philadelphia - to my knowledge there were no issues with ticket drops or even scalpers in Philly, though to be fair Philly was an easy show to get tickets for. I think though that if we make sure that places like MSG and the former Fleet Center know that we're unhappy with their methods for handling ticket releases on the day of show, things might change for the better. So, speak up and use your voice.
It's no One Campaign, but hey.
- A.
(Crossposted to several forums, because I know I talked to a lot of people who were from @U2, Zootopia and here.)
After the absolute fiasco of the ticket drop for MSG 10/14, I e-mailed guest relations at Madison Square Garden to let them know exactly what happened. Today a guest relations manager called and we spoke at length about the way things were (mis)handled. He was very apologetic, and apparently steps will be taken to ensure that it doesn't go down like that again, but I think it would be beneficial if more people who were involved in the chaos that day were to come forward and let MSG know of their experiences.
The e-mail I used was Customer.Relations@thegarden.com. My letter was very polite and business-like, and I would advise that all correspondence with MSG be similar - respectful, yet firm. If you have something to say about the poor security, the overwhelming presence of antagonistic and violent scalpers, and the general chaos of the entire thing, please contact them. Include your information so that if they wish to contact you in return, they can. If you know the names of the security guards working that day, include them - ESPECIALLY if you know who the supervisor was (he was the guy with the local Vertigo pass, the big red V).
Before the show, I did let U2 security know of the incident and was assured that it would not happen in Philadelphia - to my knowledge there were no issues with ticket drops or even scalpers in Philly, though to be fair Philly was an easy show to get tickets for. I think though that if we make sure that places like MSG and the former Fleet Center know that we're unhappy with their methods for handling ticket releases on the day of show, things might change for the better. So, speak up and use your voice.
It's no One Campaign, but hey.
- A.
(Crossposted to several forums, because I know I talked to a lot of people who were from @U2, Zootopia and here.)
as for the dropping of the actual tickets, that's how it seems to work in most places... ticket drops are extra tickets to sold out events... they're obviously going to sell the most expensive tickets first and save the cheapest ones for last. GA may be the best seats, but they're also the cheapest. thus then... yea. i know that's how they always do it at MSG.
