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Old 07-27-2009, 02:28 PM   #76
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Thanks sicy. I sent you an e-mail and forarded my paypal receipt.

It's annoying, all my premium features are gone

Hope it will be sorted out quickly.
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Old 07-27-2009, 03:31 PM   #77
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Hmm I didnt get your email.

*edit nevermind it went to spam.
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Old 07-28-2009, 02:29 AM   #78
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Thanks sicy, everything seems to work again now
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Old 07-30-2009, 12:31 AM   #79
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No instant upgrade for me. I sent you a PM over in Zootopia with my personal info. Please email me when you can so that I can send you my proof! Thanks!
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Old 07-30-2009, 12:47 AM   #80
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Just go ahead and fwd the receipt to my email.
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Old 07-30-2009, 01:34 AM   #81
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^It's on it's way!

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Old 07-30-2009, 01:36 AM   #82
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Oooooh! I see that it's working now! Thanks a bunch!

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Old 07-30-2009, 01:37 AM   #83
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Wait a minute...I still see Ads on the top and bottom.
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Old 07-30-2009, 01:41 AM   #84
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I see a thin Google ad right under the tool bar at the top and another thin Google ad at the bottom of the page.

I thought it was totally ad free.

Just making sure.
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Old 07-30-2009, 01:50 AM   #85
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Quote:
Originally Posted by Allegra View Post
Wait a minute...I still see Ads on the top and bottom.
Well yes because your account reverted back to regular member.
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Old 07-30-2009, 01:54 AM   #86
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Thanks again Sicy for your help!
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Old 07-30-2009, 02:17 AM   #87
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Sorry about that. This issue should be fixed now.. hopefully.
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Old 12-20-2009, 01:27 PM   #88
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Forwarded my paypal receipt yesterday to you Sicy. It's only a silver membership, but nothing has changed yet.

Thanks
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Old 12-30-2009, 09:38 PM   #89
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Premium Membership Renewal Messed Up

Site Administrators,

I received an email on Dec. 27th that my premium membership was due to expire "soon" (no date given, btw), and at that very moment, I re-upped my membership through PayPal. I have the email I received a few minutes later from Social Knowledge to confirm I renewed for the next year.

So I am not at all pleased to log on tonight to discover that my Premium membership has "disappeared."

Pretty sloppy on your part. If people are supposed to re-up just once a year, and you don't give them sufficient heads up to do so, you are causing more difficulties all around.

Worst of all, however, is if the information about payment -- including confirmation that the transaction has been completed-- cannot be processed even after three days... then you just have a significant bookkeeping and/or site management issues.

Can someone please address this, and email me (my PM box is supposedly "full" now, so you cannot contact me that way, I assume) with what actions you are going to take to correct this?

Thanks,
GH
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Old 12-31-2009, 12:01 AM   #90
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We've had problems lately with premiums not automatically renewing since all the trouble we've been having with the hackers. Please forward me your receipt and I'll get you set up right away.

Also, to see your exact expiry date you can go to Usercp --> Miscellaneous --> Paid Subscriptions and it will show you the exact date.
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