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Old 05-17-2010, 09:03 PM   #256
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oh, right. my bad. that's really poor.
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Old 05-17-2010, 09:06 PM   #257
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Hence the anger over it being still "processing," I believe...but LMP, you should know by now that's what you get for trying to be legit, buying a record and all.
Amazon and Target for me now, I guess. Suck it, Arts & Crafts. Suck it long... and suck it hard.

The LCD and NASH! albums are arriving via Amazon soon, along with a nifty Ebert/Scorsese book. Those guys know how to run a business.

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oh, right. my bad. that's really poor.
Very poor indeed.
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Old 05-17-2010, 09:12 PM   #258
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slightly on-topic, i was really impressed with the Flaming Lips website, i ordered Embryonic on vinyl off there, and i had in my hands from the States after about a week. it's one of the most awesome things i own, too.
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Old 05-17-2010, 09:45 PM   #259
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Can you actually cancel the order at this point, LeMac? The unfortunate thing about ordering directly from labels or bands is that their ordering interface and distribution services are not used to large scale demand, so mistakes happen. I'm shocked that their customer service hasn't responded to you yet, that's completely unacceptable. Leads me to believe that mess ups were wide spread, or they're extremely bad at actually giving service to their customers. Hopefully they do let you cancel at this point, and your card hasn't already been billed.
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Old 05-17-2010, 09:46 PM   #260
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Amazon and Target for me now, I guess. Suck it, Arts & Crafts. Suck it long... and suck it hard.

The LCD and NASH! albums are arriving via Amazon soon, along with a nifty Ebert/Scorsese book. Those guys know how to run a business.
Yeah, I'm all about supporting the label/band, but when the customer service is lacking, you gotta do what you gotta do to get the music.

I feel like Amazon probably has more experience fulfilling orders, but nonetheless, not cool on Arts & Crafts' part.

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slightly on-topic, i was really impressed with the Flaming Lips website, i ordered Embryonic on vinyl off there, and i had in my hands from the States after about a week. it's one of the most awesome things i own, too.
Nice. What colors are the LPs? I still haven't picked that one up (yes, I'm a horrible Lips fan...).
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Old 05-17-2010, 09:59 PM   #261
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I'm a horrible Lips fan...
lolz
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Old 05-17-2010, 10:24 PM   #262
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Can you actually cancel the order at this point, LeMac? The unfortunate thing about ordering directly from labels or bands is that their ordering interface and distribution services are not used to large scale demand, so mistakes happen. I'm shocked that their customer service hasn't responded to you yet, that's completely unacceptable. Leads me to believe that mess ups were wide spread, or they're extremely bad at actually giving service to their customers. Hopefully they do let you cancel at this point, and your card hasn't already been billed.
I'm calling tomorrow, but I'm unsure about whether or not I will be able to cancel, since I already received the (free) pre-order goodies. There's a "re-order" option, but none for cancel. I'd like having the physical album and wouldn't mind them just sending one expedited, although I could really use the $$$ right now. It was a poor purchase all around.

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Yeah, I'm all about supporting the label/band, but when the customer service is lacking, you gotta do what you gotta do to get the music.

I feel like Amazon probably has more experience fulfilling orders, but nonetheless, not cool on Arts & Crafts' part.
Absolutely.

Hell, one time one of my Amazon orders was missing 2 of the 3 items that I ordered. I emailed them immediately and within 2 days, I had the items, no questions asked. That floored me.
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Old 05-17-2010, 10:38 PM   #263
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Maybe take a few and see if they have a different customer service email on the label's site than the store section? Email all of them, or include all of them in the message, someone is bound to help you. I've had some really fast responses from some labels in the past, lazy Canadian bastards.
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Old 05-18-2010, 12:55 AM   #264
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Nice. What colors are the LPs? I still haven't picked that one up (yes, I'm a horrible Lips fan...).
yellow and blue. listened to the whole thing with the lights out slightly inebriated on Friday night. awesome stuff.
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Old 05-18-2010, 04:01 AM   #265
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Yep, Embryonic is on gorgeous yellow and blue slightly marbled vinyl. Sights to behold. And unfortunately the only Lips LP I own. Yoshimi repress, plz.
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Old 05-19-2010, 04:20 PM   #266
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Sequence of events:

1. I called Arts & Crafts, who informed me that the sales person was in a meeting and that they'd call me back ASAP.
2. About 12 hours go by.
3. I get an email saying that my order's gone from "Processing" to "Complete," so there's progress, either by coincidence or design.
4. Checked my mail today, no album. No call back either.

At least the saga's coming to an end.
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Old 05-19-2010, 06:05 PM   #267
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Friggin' Canadians. JT, please tell your countrymen to leave for their Tim Horton's break 5 mins later tomorrow, and call LeMac back. If they do not, musket time.
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Old 05-19-2010, 06:48 PM   #268
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I'll bring my rusty pipe.
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Old 05-19-2010, 09:06 PM   #269
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I'll vomit on their children.
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Old 05-19-2010, 09:28 PM   #270
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I'll vomit on their children.
I would have just glossed over this.
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